I must be missing something?

[Crazyraceguy]

I take pics with my phone all the time, E-mail them to myself and save them to my laptop. Everything is fine, but when someone else sends me pics, via text, they don't work the same way. They show up as some kind of attachment, but they won't save as .jpg?
They do open, in Outlook, but that's it, not as anything other than some kind of document?
I have worked around this by opening them to full-screen and saving them with a screen grab. This does work, but it's a lot of extra steps, for something that should be simple.
Does the texting convert them to something else? If so, why can I see them, but not save them? (at least as a pic, instead of whatever they are)
I'm pretty sure this is a me problem, but a solution would be nice  [unsure]
Android phone and Windows 10, if it matters.

 

[John T.]

Might be HEIC files which are from Apple devices, I think it might be the default format unless you intentionally change it to jpg.

There might be an update or plugin for Windows to increase compatibility. I would have thought Android would fully support it be default, with iPhones being so common.

 

[onocoffee]

Like ironchef said - if you're getting images from iPhone users, Apple went to a format called HEIC which works great in the Apple world but can get a bit wonky elsewhere.

Like when I'm posting here (at least I think I'm starting to figure out the routine). I AirDrop the pic from my phone to my computer and then I have to resize and reformat the image from HEIC to some low resolution JPEG. Tonight I was trying to use the basic Apple Preview app which allows me to lower the bitrate and resolution for smaller files but I couldn't get it to reduce it below 1.3MB and FOG refused to accept it. I then had to bring it into Affinity Photo - a full capability image editor similar to Adobe Photoshop to reduce the image and file size even more before FOG would play nice with it.

See what kind of image editing apps are available (I cannot offer guidance because I don't know anything about Windows) and get a free basic one that will allow you to export the file under a different format - like from whatever you're receiving into JPG.

 

[PaulMarcel]

I have HEIC Converter on my Mac (free!) Easy to drag-drop an AirDropped image and have it convert to a designated folder. Works wonders for sites like FOG that don't understand HEIC (even gmail isn't great with them)

HEIC Converter Site

 

[Vondawg]

Thanks for that Paul !

 

[Crazyraceguy]

The images might be coming from an Iphone, I'm not sure about that? But they are coming to my Android just fine. Then I "share" it to my own Email address, which I can also access from my Windows laptop. They are completely normal looking, but right-clicking to save-as only shows "all files", not jpg.
So, I have worked around this by grabbing screenshots in jpg form. It works, but it just seems clunky? It should be far easier. From my phone, they just work.

 

[Chainring]

On Windows, you have to install two components from the Microsoft Store.

HEIF Image Extensions:https://www.microsoft.com/store/productId/9PMMSR1CGPWG

and

HEVC Video Extensions from Device Manufacturer:https://apps.microsoft.com/detail/9N4WGH0Z6VHQ

 

[WillAdams]

One thing I would recommend regardless of platform is to enable the option to show file extensions which will help make this sort of thing obvious.