Jim Dailey said:
You can see who rates....
I ordered mine with all of the accessories last October even before there was a price set....
I followed up it Jan. both with an email & a phone call and was told "Got ya covered....." "your on the 'top of the list'.........."
As of this post the Domino has not arrived...... although it is "scheduled" to be here today....
Frankly what SUCKS about this is I make my living with these tools. I had a job this week for the Domino...... This job has now been pushed off indefinitely.......
Lou you only "decided" to order this on Monday......
I've supposedly "had one on order" for 6 months...... 6 months.......!!!
Needless to say I am not very impressed right now with the service.
jim
Jim,
I thought a while before replying to your post on-line rather than email, but I figured it best to post here, primarily because I don't want the folks here to think it was any other dealer who's fault it was but mine I hope all will not see this as an excuse - there isn't any, but rather, to better expain my shipping decisions.
Your Domino (along with many others) shipped out Saturday from my house/shop to the UPS store and UPS sent it sailing on Monday. I should have placed the orders in a strict, not general, order by date. If your Domino went out Friday, you would have gotten it Wednesday - 1 day earlier than the current delivery date. Nothing moves with UPS on Sat/Sun, unless it's shipped via air. Some of my orders were shipping USPS Priority Mail as
I thought this would be a faster/better (although a way more expensive way to ship) until I was told immediately by friends who ship often, that they are not as reliable as UPS. I then decided to ship just about everything UPS. And they were correct - USPS "mixed up" a few orders - and they within 100 miles of me and took 3-4 days to finally arrive at the customer's house! UPS, I have learned the hard way, is a more reliable way to ship for most items than the USPS.
With the release of the Domino and the impending (APRIL 1) price increase, I knew the Bender warehouses would be (and were) swamped, so I decided it would be about as fast, if not faster, for
all Domino orders (even to those customers on the west coast) to be shipped by me, (except those as part of the CT Package). With the sheer volume of orders, all Festool drop shipped orders were delayed a few days. Frustrating for everyone!
I understand your disappointment, frustration and possible anger. But, don't think for a second it was a question of "who rates", because that is simply not true. I value all my customers and try to give everyone the best service I can provide. Unfortunately, that doesn't mean mistakes can't and don't happen. Nobody likes when that happens; nobody. As I have previously posted, one mistake is one mistake too many - and I have made my share.
A few orders, like Chad Womak's did get "lost in the sauce", required some double checking and I shipped UPS 2nd Day. (Chad, delivery is for tomorrow). Apology Chad.
Again, please accept my apology for the inconvenience created by the delay.
Regards,
Bob
