Farming_Sawyer
Member
- Joined
- Sep 13, 2018
- Messages
- 124
I was taking with a rep at my local festool dealer once day... He asked about my experience with the tools and what ones I might buy in the future. He asked if I might step up to a Kapex at some point.... I said when the issues are fixed.....
He was adamant that the "few" faulty saws are only a small percentage of total us sales and they always stand but the warranty... Many times over for some owners. An inconvenience for those of us who buy a tool to use it to make money, yes, for sure, but worth the extra price. Then he asked now I used my tools on the job. What sort of power did I have access to.... And stated that often they are finding the tools sent in for repair are getting to low a voltage or are being abused.
Now I don't know if that was the party line, or but covering. But three kapex owners present said that in daily usage over the past several years that never had an issue. And it certainly got me thinking about how I power my other tools on the job... How many miles of extension cord or distance from the panel is my outlet. But definitely plug it into a CT, not some other device to turn on the extractor.... If any issue happen you want a clear festool provenance to the fault so the repair is on them, not you.
He was adamant that the "few" faulty saws are only a small percentage of total us sales and they always stand but the warranty... Many times over for some owners. An inconvenience for those of us who buy a tool to use it to make money, yes, for sure, but worth the extra price. Then he asked now I used my tools on the job. What sort of power did I have access to.... And stated that often they are finding the tools sent in for repair are getting to low a voltage or are being abused.
Now I don't know if that was the party line, or but covering. But three kapex owners present said that in daily usage over the past several years that never had an issue. And it certainly got me thinking about how I power my other tools on the job... How many miles of extension cord or distance from the panel is my outlet. But definitely plug it into a CT, not some other device to turn on the extractor.... If any issue happen you want a clear festool provenance to the fault so the repair is on them, not you.