Kapex life span
- Thread starter jmbfestool
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Stephen B
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Phil Beckley
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Hi
Due to travel I haven't been able to contribute to this thread as much as I would normally do. I am away again to Nuremberg next week also.
This started many pages back with JMB sending his Kapex in for repair - out of warranty. I asked the service team to write up a report before the quote. The Kapex had been opened up various wires removed from position and I think cut or trapped (will have to double check that)....the report is on my desk. This meant to diagnose the fault it had to be re assembled - time = money hence the higher quote and from there the Kapex has taken a real thrashing on here. If sending a machine in for repair to a service centre do not open it up - if out of warranty a charge will be made, at least in the U.K and remember Festool is a business.
Festool U.K receive Kapex in for service/repair in many different states of condition. Some, believe me do not resemble a Kapex when they arrive and have been used to cut all manner of materials including steel with grinding discs, Quartz with diamond blades, and even used with blades that literally have no teeth left - I use these blades on dealer training courses to show what is or is not good practise.
The thread has gone through many different scenarios and comments all of which have been taken on board, that I can assure you has been fed back.
If commenting then please try and avoid smart side swipes at the company and others as these comments achieve nothing as it would also achieve nothing in face to face conversation. If the forum is to remain a place for accurate succinct information then this should stop.
The Kapex is the best SCMS available in the market currently for accuracy, extraction, portability and has been for approx 9 years.
The fact that a competitor, Metabo, has decided to release a SCMS that has many similarities to the Kapex and Sym 70 shows that Festool leads the way for innovation and design and I would say it is a compliment to Festool that this has been done.
If you doubt the Kapex then do not buy but if you want accuracy, extraction, portability and the warranty policy then buy one and enjoy the benefits - Kapex is a money maker for the trades and it will repay the cost many times, the same as many other Festool machines such as of course the T.S.55......again the first and still top in its class.
As I have met many of you around the U.K at the bigger exhibitions and also in Europe you know I am more than happy to talk Festool or trade topics and also any issues you may have.
rg
Phil
Due to travel I haven't been able to contribute to this thread as much as I would normally do. I am away again to Nuremberg next week also.
This started many pages back with JMB sending his Kapex in for repair - out of warranty. I asked the service team to write up a report before the quote. The Kapex had been opened up various wires removed from position and I think cut or trapped (will have to double check that)....the report is on my desk. This meant to diagnose the fault it had to be re assembled - time = money hence the higher quote and from there the Kapex has taken a real thrashing on here. If sending a machine in for repair to a service centre do not open it up - if out of warranty a charge will be made, at least in the U.K and remember Festool is a business.
Festool U.K receive Kapex in for service/repair in many different states of condition. Some, believe me do not resemble a Kapex when they arrive and have been used to cut all manner of materials including steel with grinding discs, Quartz with diamond blades, and even used with blades that literally have no teeth left - I use these blades on dealer training courses to show what is or is not good practise.
The thread has gone through many different scenarios and comments all of which have been taken on board, that I can assure you has been fed back.
If commenting then please try and avoid smart side swipes at the company and others as these comments achieve nothing as it would also achieve nothing in face to face conversation. If the forum is to remain a place for accurate succinct information then this should stop.
The Kapex is the best SCMS available in the market currently for accuracy, extraction, portability and has been for approx 9 years.
The fact that a competitor, Metabo, has decided to release a SCMS that has many similarities to the Kapex and Sym 70 shows that Festool leads the way for innovation and design and I would say it is a compliment to Festool that this has been done.
If you doubt the Kapex then do not buy but if you want accuracy, extraction, portability and the warranty policy then buy one and enjoy the benefits - Kapex is a money maker for the trades and it will repay the cost many times, the same as many other Festool machines such as of course the T.S.55......again the first and still top in its class.
As I have met many of you around the U.K at the bigger exhibitions and also in Europe you know I am more than happy to talk Festool or trade topics and also any issues you may have.
rg
Phil
Not sure where this comment is going to lead.
Considering that the machine was out of warranty, the user probably did poke around inside after the initial failure to see if the fix was something easy. If he didn't open it up then what does that mean?
We also understand the 'leading the industry' pitch, but also understand that this is what we pay the premium price for and expect leading the industry performance including durability when the saw is properly used as designed.
The abused tools that are repaired under warranty or otherwise, I completely understand the concerns, maybe there should be a "hall of shame" forum thread with anonymous pictures available from the service dept for all to see and understand that sometimes it is the fault of the user and some try to take advantage of the system.
Phil Beckley said:
Considering that the machine was out of warranty, the user probably did poke around inside after the initial failure to see if the fix was something easy. If he didn't open it up then what does that mean?
We also understand the 'leading the industry' pitch, but also understand that this is what we pay the premium price for and expect leading the industry performance including durability when the saw is properly used as designed.
The abused tools that are repaired under warranty or otherwise, I completely understand the concerns, maybe there should be a "hall of shame" forum thread with anonymous pictures available from the service dept for all to see and understand that sometimes it is the fault of the user and some try to take advantage of the system.
Phil Beckley
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Im not sure what you are trying to suggest here but im feeling with your remaining post regarding how some kapex arrive and how people use them regarding different blades your suggesting my kapex was in extremly poor state and I might have missed used my kapex thats why the motor has burnt out???
Curious how much more it added to the total cost having the kapex in parts.
It took me a novice working on kapex 15min to dissasemble and would take me 15mins to put it back together thats a fact.
Hi JMB
My comments were are an over view of the thread and a little background info - no suggestion was given on the condition of your Kapex in any way.
Could poss find out on the added costs if returned in bits.
15 minutes to strip is good going on a Kapex.
rg
Phil
As one of the people who's saw has burned up I find festools responses to this thread extremely insulting. Repeatedly commenting on how the Kapex is the best saw on the market and will make a tradesman money many times over? Is that a serious response?
The motor on my saw has burned up. How is the accuracy, portability and dust extraction of the saw relevant to this?
You also shouldn't see the metabo copy of your saw as flattering. You should be concerned. If metabo can create a copy of your saw without the shotty motor them your going to struggle to sell a Kapex with a better option out there.
The motor on my saw has burned up. How is the accuracy, portability and dust extraction of the saw relevant to this?
You also shouldn't see the metabo copy of your saw as flattering. You should be concerned. If metabo can create a copy of your saw without the shotty motor them your going to struggle to sell a Kapex with a better option out there.
Phil is entitled to his opinion just like any other poster here.
Let's keep the discussion on point and civil.
Peter
Let's keep the discussion on point and civil.
Peter
Phil Beckley
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Festoolfootstool said:
Hi
My comments were to add some balance to what has become a Kapex slating thread in all directions.
On the forum I was asked to represent the members from the U.K and help out with any questions on the products. On occasions such as this thread then I try and strike a balance and get involved in the same way and so I represent the company.......
rg
Phil
Phil Beckley
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rizzoa13 said:
.......because the thread needed some balance. If Metabo make a copy of two machines from the Festool range and roll it into one - yes that is a compliment.
rg
Phil
