Kapex problem

Doug, I don't expect anyone to necessarily have two of every tool in inventory.  Whether in a shop or mobile based.

What I do expect of a professional is to be able to adapt in short order and still meet the agreed upon schedule.  I also expect a business or mobile professional to have sufficient capital reserve or credit, or stature to buy, rent, borrow, or beg a replacement tool to keep running in short order.  If you show up at the airport for your holiday and the plane is knackered, they fix it or re position another one in a timely manner.  They don't tell you it'll be next week before they can get you to your destination or fed ex didn't deliver the part, it'll come monday.......probably.

Additionally, in your shop you have options if your morticer goes tits up.  You can chuck a bit in your router and presto - mortices.  Or a forstner bit in the drill press cleaned up with a chisel.  Panel saw goes down - Track saw, or table saw with a helper and some sawhorses.  Planer crapped out ?  Good ol #7 and sander will get you there.  A professional mobile joiner should have similar options, capabilities and skills.  You don't turn the lights off and head down to the pub if said morticer fails do you ?

Don't take this as an affront but - if you cannot get a job's worth of good cuts out of that mitre saw with a good blade, then perhaps you should evaluate your skill set.  I'm not about tell you that 150quid saw is as well made, finished, or tolerances as tight as a kapex, or will last as long. Nor that it will feel as good, be as light, and maybe not even adjust as quickly.  But I will tell you that you can find one in stock that has flat and square tables, acceptable arbor run-out and a motor will last at least a year - all which will make for acceptable cuts to a paying customer. 

I've used these chiwaneese mitre saws many times for one offs.  I've flown into a jobsite , stopped by Sears ( our less than stellar tool purveyor but located everywhere) bought one with a freud blade and used it to run everything from Italian lacquer, German laminate, and American oak/walnut, as well a teak millwork in homes starting at $5million.  Then I'll give it to someone onsite that's deserving.  They cut quite cleanly, but I'll bet most I've purchased over the years are now in the trash.  In the hands of a skilled operator they'll produce fine results.  Might also take a bit longer than with my go to saw, but the job moves forward.

All of the millwork in those stately Tudor and Edwardian manses that litter England were all done by craftsman with handsaws for gosh sake.
 
Bottom line is festools reputation is damaged further, each time another kapex dies.
 
Phil Beckley said:
......yes we choose the courier who can deliver the best service to our customers - overall the system works and on occasions errors happen such as this.
After the transportation part of some recent service cases of mine went south (courtesty of the courier service) so turnaround was 12 calendar days for a CT and 8 days each for the other two items - with actual time spent at service was
 
Festoolfootstool said:
Bottom line is festools reputation is damaged further, each time another kapex dies.

Amen... [thumbs up]  Festool, just take care of business and fix the Kapex motor issue.  [dead horse]
 
I didnt post this to cause an arguement, just out of frustration and to get an answer that i wasnt geting through customer services. Many thanks to phil for his intervention and hopefully this will be sorted soon. As to the people saying go buy another one... i shouldnt have to, i have invested a lot of money in this item and do expect it to last longer than a year, that been said problems do arise and can be sorted, i just need a timeframe for this so i can work around it. I posted on here for advise, not for people to argue!
 
Jon160290 said:
I didnt post this to cause an arguement, just out of frustration and to get an answer that i wasnt geting through customer services. Many thanks to phil for his intervention and hopefully this will be sorted soon. As to the people saying go buy another one... i shouldnt have to, i have invested a lot of money in this item and do expect it to last longer than a year, that been said problems do arise and can be sorted, i just need a timeframe for this so i can work around it. I posted on here for advise, not for people to argue!

Hi
I sent a PM to you....and will pass on as soon as I receive them.
rg
Phil
 
Laminator said:
I did keep my makita ls 1013 when I got the Kapex, and thankfully I haven't needed it.
I've had the same sort of approach for years - rather than sell replaced equipment at least half the time I retain the old stuff, "just in case". It has worked out in my favour. Last year when some thieving bar stewards stole my van, along with about half my tool kit, I managed to keep going and limp along with my retained cast-offs until the insurance money finally came in. It was touch and go for several months, though, and I did avoid the more complex jobs for a while. I also resorted to hiring kit on occassion because the job must go on. I would say one thing vis à vis Festool and other high end kit - I feel I do a better job with it, but without it I can still do the job, albeit slower or with slightly less panache, but nevertheless I can do it. The same I'd have thought would/should apply to anyone of a "certain" age.
 
The OP appears to be making the point that after sales service is poor, he says he is not worried about the saw going up in a puff of smoke.

The OP needs to check whether it is Festool's admin error or the couriers error.

Phils offer of help is rare, that seems like good service right there.

As regards admission of guilt no company is going to do that, at least very few, iPhone antenna problem? nope. you divots don't know how to hold our product. Bosch 10.8v (12v USA) batteries failing in the GOP multitool? Bosch said no then much. much later after irrefutable evidence said maybe. It's just how it is, if they said yeah we have a problem not only would that hurt sales but open them to legal action if they knew and refused to address the problem.

I understand why he's pissed off though, it's a pain in the arse when that happens but I agree with everyone who said that is the mark of a professional, to move over and around problems, not stand there fuming blaming others.

I have two of everything critical as back up or I just buy a new one and sell it afterwards.

When doing a job in West Cumbria this year the commercial client suddenly hit me with more work at the last moment I live in London and was working 12hrs/ 7 days so couldn't travel down and the client had a Wedding booked in a few days, so I brought in more labour and got Matt to overnight me another extractor.

When my CT22 stopped working I just went out to Toucan Tools in my lunch break and bought a CTL26. Simple.
 
All is now sorted and saw is now back and working great again. Festool service came through in the end, and many thanks to Phil Beckley for his involvement, sped things along a bit.
To all the people who seem to make things personal, i posted originally as it was the service i was having an issue with. If i had been told from the outset i would be without the saw for over a week i could have made other arrangements/ made do/ bought another or whatever. My issue was with waiting in the workshop waiting for collections that didnt take place when i should have been elsewhere. Im sure the issue was down to courior, but it should have been bought to my attention sooner, or possibly a fixed date for collection when the packing crates were availiable and collection was booked. I was told collection would be next working day and saw was actually collected on the third day.

Please note this is not a complaint, festool have come through and i am happy, just feel some people having a go saying i should have made other arrangements, should take into consideration peoples personal circumstances. I made the post as another means of contact, knowing festool moniter the forum as i thought it would help get issues resolved quickly. This worked but some people seem to enjoy turning a simple post into personal arguements. Many thanks to all who posted helpful replies, surely the reason for this forum in the first place?
 
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