Lost all faith in mankind: woodpeckers fault

[Guilliaume woodworks]

I received my precision framing square from woodpeckers and at first glance I was in love. I mean its beautiful , with the red anodized aluminum shimmering in the light. And those perfect long straight smooth edges just makes me warm and fuzzy inside. After admiring it for sometime in its mdf case, I decided its time to make the first move.
  Preparing for ultimate satisfaction, I spun the clear plastic keepers to touch this sexy piece of metal. Gently wrapping my fingers under it for the first time we've embraced and then.........FAIL
  Reality, can't get the square out of the case because the clear plastic wheel  isn't correctly positioned so that the flat spot clears the  square!  Let's look at some pics.  Pic#1.  1281 square = no problem.    Pic#2 framing square keeper = problem.  Pic #3 the other keeper = problem

P.s. Woodpeckers make outstanding tools, not trying to persuade anyone from not purchasing their high end products. Just  humorously pointing out that even the best sometimes makes mistakes.

 

[ajones]

looks like only one of the discs is supposed to rotate

post a pic of the whole thing.. for clarity

 

[Guilliaume woodworks]

I believe the original purpose for flat area on circle is for clearance to access tool. It's not a problem on other woodpecker cases in the past. I have to unscrew each keeper to remove square?

 

[Max Neu]

Can you just grind off a little more from the flat spot?Maybe they put the wrong keeper on.

 

[TheTassieBFG]

oh man what a 1wp (1st World Problem)

I sympathise with you in your dilemma. My brother in law is a counselor if you feel the need to pay to ease your wounded psyche. [tongue]  

 

[Debug]

Mine was the same way and the small plastic pieces that spin both easily fell out and needed to be glued into their holes.  The plastic disks were too large and even after spinning them, it was not possible to remove the square from the case.  Very obvious quality control issue on the case.  Never had this type of issue with any of the other cases I have ordered along with a custom WP tool (I own several of their custom order measuring tools).

I ended up mounting the square on the side of a bench of mine without the case.  Was bummed I wasted my money on the case since I ended up finding a place for it that did not need the case.

 

[Phred]

I also had a problem with one of their cases recently.  I turned the case over and the entire large triangle fell out and took a divot out of a hardwood floor because the plastic screw was loose in the hole.  My mistake but I have never had a similar issue with their cases before.  Definitely sounds like a recent batch of poor quality.  I will inspect any future case carefully before moving it around!

 

[dicktill]

I received my precision framing square from woodpeckers and at first glance I was in love. I mean its beautiful , with the red anodized aluminum shimmering in the light. And those perfect long straight smooth edges just makes me warm and fuzzy inside. After admiring it for sometime in its mdf case, I decided its time to make the first move.
  Preparing for ultimate satisfaction, I spun the clear plastic keepers to touch this sexy piece of metal. Gently wrapping my fingers under it for the first time we've embraced and then.........FAIL
   Reality, can't get the square out of the case because the clear plastic wheel  isn't correctly positioned so that the flat spot clears the  square!  Let's look at some pics.  Pic#1.   1281 square = no problem.     Pic#2 framing square keeper = problem.   Pic #3 the other keeper = problem

P.s. Woodpeckers make outstanding tools, not trying to persuade anyone from not purchasing their high end products. Just  humorously pointing out that even the best sometimes makes mistakes.

Hi Guilliaume,

I got mine a week ago. They have the "plain" plastic discs like your new one (as opposed to the more complicated ones with the slot for the spring-pin like your 1281 has, and like all previous ones I have gotten from them), but they are held in with steel screws rather than plastic as on yours. They are properly positioned too, so they work properly. I would contact Woodpeckers, complain, and ask for a replacement mount. If you're not satisfied with the answer, try the boss: richardhummel@woodpeck.com.

Good luck, Dick

 

[Slappy]

I can top that. My square came out of square.  Like many, I bought mine to use in conjunction with my rail. But I found my cuts consistently out of square. I replaced the splinter guard, changed the blade, use different rails. All to no avail, never once considering it was the square itself. I finally took out some other squares, including a woodpecker 12", to compare to the framing square, and it was indeed out of square.  I guess with their reputation and my past experiences with them, I just blindly trusted all their products to be accurate. Won't make that mistake again.  Because the base is 2 piece, striking a line and flipping it over wouldn't work. I emailed them and they suggested a way to calibrate it and it worked out find in the end.

how did you calibrate the square ?
I myself would have insisted they send me another square that is truly square & they can calibrate the return for their own use ,
these tools are a premium product @ high premium costs .
I will be looking Very closely at my Three squares that I've yet to receive  [eek]
I've bought a boat load of WoodPecker products But lately things are Very Slow to arrive .

 

[PA floor guy]

I too absolutely love woodpeckers. But I recently got irate with the one employee there.. I did the right thing and put my order in on time.  Barely, but it was.  Anyway this was for the large triangle.  After something like 15 attempts to reach them and beg for my triangle, I was finally told that I didn't make the cut.  I own a business as well, and I always do whatever I have to, to make my customer happy.. Always..  I told the person at woodpeckers this, and they didn't care whatsoever.  I told them that I have spent a lot of Money on there tools, and Im not hard to get along with,  but I will not accept that I am not going to get the triangle I have been so patiently waiting for.  In the end, they didn't care, they offered nothing to me in exchange for there mistake and just basically didn't care that I was very unhappy..  I really wanted the triangle, I still search eBay everyday looking for one.  Sam.

 

[rljatl]

I can top that. My square came out of square.  Like many, I bought mine to use in conjunction with my rail. But I found my cuts consistently out of square. I replaced the splinter guard, changed the blade, use different rails. All to no avail, never once considering it was the square itself. I finally took out some other squares, including a woodpecker 12", to compare to the framing square, and it was indeed out of square.  I guess with their reputation and my past experiences with them, I just blindly trusted all their products to be accurate. Won't make that mistake again.  Because the base is 2 piece, striking a line and flipping it over wouldn't work. I emailed them and they suggested a way to calibrate it and it worked out find in the end.

This is why I bought the 18" triangle.  It may not be impossible for the triangles to come out of square, but it is less likely than the framing square.  I hope.  ;D

 

[leer]

I too absolutely love woodpeckers. But I recently got irate with the one employee there.. I did the right thing and put my order in on time.  Barely, but it was.  Anyway this was for the large triangle.  After something like 15 attempts to reach them and beg for my triangle, I was finally told that I didn't make the cut.  I own a business as well, and I always do whatever I have to, to make my customer happy.. Always..  I told the person at woodpeckers this, and they didn't care whatsoever.  I told them that I have spent a lot of Money on there tools, and Im not hard to get along with,  but I will not accept that I am not going to get the triangle I have been so patiently waiting for.  In the end, they didn't care, they offered nothing to me in exchange for there mistake and just basically didn't care that I was very unhappy..  I really wanted the triangle, I still search eBay everyday looking for one.   Sam.

I think their One-Time Tool program is one of the worst executed programs I've seen.  I understand the reason -- build what you can sell, AND, generate demand based on customers fear of being left out in the cold if hesitant to purchase -- snooze, and you lose.  I've yet to get in on one, since the products I really want have already been run.  I've added my name to their list should they run it again, but there is no indication when, if ever, they will do so.  They also miss out on satisfying a handful of late-comers by not running an extra quantity of something.  For mainstream products like for triangles and squares, they could run an extra 100 or more (or an extra 1-2%) and likely have no problems selling them after the special is done. Many of these products would appeal to the masses, as opposed to a more specialized one time tool.

And by running a few extra, they would have easily accommodated "PA floor guy", and made him a happy customer.

 

[PA floor guy]

Leer,
  Yes. You are absolutely correct.. I believe they do run extra,  but the problem was- I was on the initial list, the pre-order list, they just messed up my order and I never reieved one.  The issue that made me the angriest was that they made NO attempt to make me happy. They just didn't care that I was very mad, I made it very clear that I was extremely upset about this, and there answer was " sorry, there is nothing we can do". Well my answer was, "I do not care, I fulfilled my part."  I even told them that what they are doing to me is wrong and very, very poor business.  I'm still very angry about it, I sent them emails everyday, they kept just ignoring me. Till I finally got a response. "I'm sorry, we can't process your order".  The order I was waiting 3-4 months for...  Totally poor business!!!!

 

[Kodi Crescent]

I wonder if I'm going to get mine...nothing has shown up so far.

 

[Wooden Skye]

I have never bought a square or anything from them, and not sure I would.  I was thinking, so many people rave about their products, but nearly the same amount complain about slow shipping, non responsive, and generally awful customer service.  Why do you buy their products?  How do they stay in business?  People also mention email the owner, but does he really care, cause he seems to never make changes.  

Just my thoughts.

 

[dicktill]

Leer,
  Yes. You are absolutely correct.. I believe they do run extra,  but the problem was- I was on the initial list, the pre-order list, they just messed up my order and I never reieved one.  The issue that made me the angriest was that they made NO attempt to make me happy. They just didn't care that I was very mad, I made it very clear that I was extremely upset about this, and there answer was " sorry, there is nothing we can do". Well my answer was, "I do not care, I fulfilled my part."  I even told them that what they are doing to me is wrong and very, very poor business.  I'm still very angry about it, I sent them emails everyday, they kept just ignoring me. Till I finally got a response. "I'm sorry, we can't process your order".  The order I was waiting 3-4 months for...   Totally poor business!!!!

Yes, their running of these "specials" isn't what it ought to be. Contact the boss: richardhummel@woodpeck.com.

 

[Guilliaume woodworks]

Oh boy, I'm afraid this post has turned into to bashing woodpeckers reputation. Not my intention, rather I hoped to hear others solutions for a minor problem. Or even thought we might get a reply from woodpeckers as what steps should be taken to resolve issue. Sorry to hear the unhappy experiences  my fog friends have had  with woodpeckers. I know first hand  ( not w.peckers but others)how frustrating dealing with bad customer service can be.
I think I'm gonna just get rid of the mdf case ....it takes up to much room in my bed when I'm sleeping with my square.

 

[NYC Tiny Shop]

Did you try to contact anyone at Woodpecker before posting this thread?
(The title to this thread was a little dramatic, don't you think?  ...just saying. [poke] )

 

[deepcreek]

The corner of the MDF case for my 18" triangle was smashed when it arrived.  I called Carbide Processors (the seller) and a week later a new MDF case showed up from Woodpeckers.  That's great customer service in my book.

 

[fdengel]

I wonder if I'm going to get mine...nothing has shown up so far.

The site shows the squares are scheduled to ship "late January" - which I suppose it is by now... I don't have mine yet either.

Unless you were referring to the Triangles... those were supposedly shipping in late October.

I do have some of their box clamps - very nice.