Lost all faith in mankind: woodpeckers fault

[NYC Tiny Shop]

The corner of the MDF case for my 18" triangle was smashed when it arrived.  I called Carbide Processors (the seller) and a week later a new MDF case showed up from Woodpeckers.  That's great customer service in my book.

Yes, I have also had great experiences with Carbide Processors... Nice decent people.

 

[bkharman]

I have a number of things from Woodpecker. I also should state that I live on the other side of Ohio and sometimes it takes my in stock items a week or more to get to me.

That being said, I am never in much of a rush so it hasn't been a big deal. Usually when I get what I am waiting for, I forget how long it took!!

Generally great products and if you are that unhappy, you always have options. I do agree with others that an email or call to the owner wouldn't hurt.

Good luck. Bryan.

 

[sancho57]

Dave,

I feel your pain and understand your frustration over this.

But because Im such a sympathetic and nice guy, Ill help ya out with this.

Ill give ya a cool $20 bucks for it and even let you pay shipping.

never say that ol'sancho er ah jobsworth wouldnt help a fellow out.

 

[sessler2013]

The people at Incra are awesome, I really wish they would make some 12" 18" and 26" squares

 

[johninthecamper]

I ordered a 50 incher,arrived with a barely bent corner,called they sent a new one, put the old one back in the. improved pkg,sent it off with the provided postage paid label,so I had two on my desk, paying only for one,honor system at work. I have nothing but good things to say about woodpecker.my last order 26" square,came kinda "pink" with white dots.not enough of a deal to send back.can only really tell when its next to something else of theirs. I did call and  tell them,they thanked me for the info,asking if I wanted a exchange.about the only thing they could do better is snail mail,which would drive costs up to use the brown santa or fedex.

 

[Guilliaume woodworks]

Dave,

I feel your pain and understand your frustration over this.

But because Im such a sympathetic and nice guy, Ill help ya out with this.

Ill give ya a cool $20 bucks for it and even let you pay shipping.

never say that ol'sancho er ah jobsworth wouldnt help a fellow out.

Tempting offer..but I'm going to decline. Your a funny guy!

 

[sancho57]

Im here for ya buddy  [big grin]

 

[suds]

I've tried 3x to get notification on their "One Time Tools" and every time they have a promotion I never get notified.  Finally I called and asked why.  No real answer/solution other than "sign up again".  Did so.  Not notified again.  Called again and told them of the dilemma and nice fella said he'd take my information and make sure I was notified.  Nope...never happened again.  So after 5 attempts I give up.  What a ridiculous way to run a "business"!

 

[rljatl]

I've tried 3x to get notification on their "One Time Tools" and every time they have a promotion I never get notified.  Finally I called and asked why.  No real answer/solution other than "sign up again".  Did so.  Not notified again.  Called again and told them of the dilemma and nice fella said he'd take my information and make sure I was notified.  Nope...never happened again.  So after 5 attempts I give up.  What a ridiculous way to run a "business"!

Do you have a spam/junk folder in your email app?  Woodpecker emails automatically go into my spam folder.  I have not bothered to correct it because I always look in there anyway.

 

[Slappy]

I've tried 3x to get notification on their "One Time Tools" and every time they have a promotion I never get notified.  Finally I called and asked why.  No real answer/solution other than "sign up again".  Did so.  Not notified again.  Called again and told them of the dilemma and nice fella said he'd take my information and make sure I was notified.  Nope...never happened again.  So after 5 attempts I give up.  What a ridiculous way to run a "business"!

I suspect that you internet mail provider is blocking the Woodpecker Emails as spam before they reach you ,with my provider I can go online & access my email at their server & open up their spam folder for my account  , then mark the ones that I want to get as not junk .
Your getting mad at WoodPecker for no reason  [cool]

 

[copcarcollector]

I've tried 3x to get notification on their "One Time Tools" and every time they have a promotion I never get notified.  Finally I called and asked why.  No real answer/solution other than "sign up again".  Did so.  Not notified again.  Called again and told them of the dilemma and nice fella said he'd take my information and make sure I was notified.  Nope...never happened again.  So after 5 attempts I give up.  What a ridiculous way to run a "business"!

Sign up on the Woodcraft or Carbide Processors sites - they both usually carry the one time tools and I get emails from them as well as direct from Woodpeckers on one time tool announcements.

 

[Slappy]

I get a WoodCraft email a day after the WoodPecker email about any new 'One time Tool'

Hey are you getting the weekly email specials . I get at least 2 per week one is a reminder email .

Odd think about WoodPecker .
when the 26" & 18" squares came up for order as a 'One Time Tool' I ordered a 18"er back last summer , was on FOG here later that week  & read posts about how a 26" was far better to use with the Track guides , so in a panic as I missed the deadline to order by a day or so , I called & then emailed twice  that I wanted a 26" included in my order .
Got email response saying that the 26" was added to my order but wouldn't show up online to me on the order .
aany way 4 days ago I get a shipping invoice , UPS tracking  for the 18" and a set of small triangles that was the original order  . so I found my old emails & their response that I had indeed added that 26" to the order , I send the copies on them .
I get a email back saying all is well , I did indeed order a 26"er & that the 26"er is going out this coming week
BUT what P/O'ed me was that now I have a 2nd shipping charge to pay now  [mad]
Just seems to me that they are now covering their butt , but at least I'm going to get the 26"er  ( I Hope)  [tongue]

 

[suds]

I have given them both my work email and personal email.  We have a inhouse IT guy and he knows I want these coming through and I do check my Spam folder on a daily basis so it's not a tech issue.  This is the 3rd yr I've had to call them and ask them to get me on the list.  I've missed out on 3 items I'd like to have had.  Maybe 4th times the charm...if they have something I want. ???

 

[semenza]

I have given them both my work email and personal email.  We have a inhouse IT guy and he knows I want these coming through and I do check my Spam folder on a daily basis so it's not a tech issue.  This is the 3rd yr I've had to call them and ask them to get me on the list.  I've missed out on 3 items I'd like to have had.  Maybe 4th times the charm...if they have something I want. ???

Weird   ???

Seth

 

[deepcreek]

Sign up for email alerts with Carbide Processors.  Their customer service on Woodpecker items I've bought has been fantastic.

 

[suds]

Thanks, I will do that and keep my fingers crossed. 

 

[Paul G]

I've tried 3x to get notification on their "One Time Tools" and every time they have a promotion I never get notified.  Finally I called and asked why.  No real answer/solution other than "sign up again".  Did so.  Not notified again.  Called again and told them of the dilemma and nice fella said he'd take my information and make sure I was notified.  Nope...never happened again.  So after 5 attempts I give up.  What a ridiculous way to run a "business"!

There's a tech issue involved somewhere, don't take it personal. Call them back with the details and ask that person to email you while on the phone if possible. As an unrelated example, a few years back I thought my websites were down only to find out that there was a problem specific to Comcast accessing GoDaddy hosted sites. Weird things happen online that are completely out of the control of you, your IT guy and Woodpecker, many handlers and filters in between that may be responsible. If you have a different email address like gmail see if that works.

 

[Slappy]

OK ,
I've been converted to seeing WoodPecker as the best thing since sliced white bread or the invention of Charmin butt wipe
I got my 2 squares today the 18" & 26" all in one shipment
I had an issue I posted about days ago & they did ship both items

Now for a  [big grin] 'Tool Gloat'  [big grin]    see the pix  [drooling]
Beautiful Tools =  I was surprised on how heavy duty they are
No finish issues at all  [thumbs up]

 

[RONWEN]

Slappy, How does the can opener come into play with the squares???  [big grin]

 

[RKA]

I'm guessing he used that to open the can of holy water so he could baptize the squares in the sink behind.  [wink]