ajones
Member
- Joined
- Mar 27, 2010
- Messages
- 2,073
Alex said:Cableaddict said:I am just stunned by this. No offense, but so much for Festool's reputation. Even if the new filter design solves this problem (and that remains to be seen) the fact is that Festool has been selling a product for years that was supposed to be "HEPA" and it really wasn't. Amazing.
That is not the fact. The CT 36 is only 1 year out now ( I think even shorter in the USA) , and as Ken already mentioned, the filter material was HEPA certified, not the entire vac. Festool only very recently got the full HEPA certification for the entire vac, as was announced on this site and other Festool websites.
When you try to bash someone's reputation, do it on the real facts, not the ones you make up. Yes, the filter was redesigned to meet full HEPA certification demands, but does that mean the old filter they gave you suddenly has holes the size of New Mexico in it? I think not. The specifications for these filters are about such minute particles that no normal man can tell the difference, only specialised measuring equipment can. There are many people here on this site that have the CT26/36 for a year now and your problem has never been reported here by any of them. But you have one for 30 days and now you're generalising your problem to all these vacs/filters and Festool, while nobody else did. So is it not more plausible that you got a faulty vac/filter instead of the idea that all of those Festool made are faulty?
Looks to me that as soon as you made Festool aware of your problem they're working vigorously with you to resolve it. Yes, sometimes individual tools can have their faults because nobody is 100% of the time perfect, not even Festool's production lines. What really counts in my book, when talking about reputations, is how they try to resolve any of their mistakes.
I took a few minutes to read all the posts of cableaddict to try and better understand the problem, and found them illuminating.