New bandsaw- would you accept this?

[wow]

Return it and get one of these.

http://www.agazzani.it/agazzani-gb/bandsaws/bandsaws.php

Done!

My original Laguna 18" bandsaw looks suspiciously like that HR resaw 18" machine...

 

[WarnerConstCo.]

Things like this:



Or making parts to make things like this:



or this:



For this:

 

[Iceclimber]

I gotta get a actual picture of this saw my uncle has. I don't know the exact model but its huge, like huge huge!!!

Next time I'm at his shop ill have to get a picture.

I know for me a fence is a must on a bandsaw. If one was so motivated a fence can easily be adapted to any saw.

Someday i will have a barn workshop with oversized garage doors. When i do ill start my collection of old vintage and antique iron. Till the i think ill be sticking to new Euro machines. I like both tbh for different reasons. One thing that does not work for me at the moment with regard to old machines is dust collection. Im not up for retrofitting the dust collection of a old machine. Only because i think they are perfect the way they are and don't want to comprise them in their original form.

My 36" saw takes up just a few more square feet then any saw being discussed here.

Oh, I do have the factory fence with my saw, but I rarely use a fence and if I do I normally clamp a board on.

The table is substantially bigger, the saw runs scary smooth and I have cut things with it that would tip over most other saws. 

I moved all these by hand until I recently bought a 50's Yale lift king.

Johnson bars and pipe.

 

[WarnerConstCo.]

I am still trying to figure out where I can put this one.  I have seen only 3 of these Greenlee 410 Saws.  Stands a bit over 9 feet tall and weighs in at about 3500 pounds.  Makes my 36" Oliver #16 look like a toy.

 

[Iceclimber]

My uncles Oliver is huge like this Greenlee but has a mesh cage that encloses it.
Ill have to ask him if he knows the history?

I am still trying to figure out where I can put this one.  I have seen only 3 of these Greenlee 410 Saws.  Stands a bit over 9 feet tall and weighs in at about 3500 pounds.  Makes my 36" Oliver #16 look like a toy.

 

[WarnerConstCo.]

Mine is just over 8 feet tall, weighs about 2200 pounds. 

Maybe his is a 42" machine, the gaurding sounds shop made.

The greenlee is a 36" saw.

 

[promark747]

Runs like this:

That's awesome...I'd just be afraid of catching something in that upper wheel!

 

[SittingElf]

In the words of Crocodile Dundee...."That's not a bandsaw....'Ere's a BANDSAW!."

Love Frank's work....



Cheers,

Frank (the other one...)

 

[vidkid26]

My first question would be. Who delivered it and did you take any exceptions upon delivery. If the packing material was not damaged I would say the  problem lies with the manufacturer. If the packaging was damaged the problem lies with the carrier. I'm a retired freight truck driver and can't tell you how many times things were damaged in transit on the way to our terminal. If you made no exceptions on the delivery receipt  you let the delivery carrier off the hook when the problem most likely is with them.

 

[shaneymack]

My first question would be. Who delivered it and did you take any exceptions upon delivery. If the packing material was not damaged I would say the  problem lies with the manufacturer. If the packaging was damaged the problem lies with the carrier. I'm a retired freight truck driver and can't tell you how many times things were damaged in transit on the way to our terminal. If you made no exceptions on the delivery receipt  you let the delivery carrier off the hook when the problem most likely is with them.

Packaging was flawless

 

[vidkid26]

OK then"engage Gilda Radner voice" never mind.

 

[shaneymack]

Just realised i had a picture of the box before i opened it. The condition of the box was a1.

 

[roblg3]

Shaneymack I have read every post.  You bought a laguna product from your dealer.  I.E. you're purchase was with the dealer.  This is your dealers problem to fix.  The guarantee is that you get what you paid for, not your time that you decided to take to make the purchase.  To me you've spent more time dealing with laguna than you will waiting for the new saw you purchased to arrive.  They owe you what you paid for, not the hassle you've had to endure.  I'm not happy that you have this problem.  I know I would have gone immediately to the place I purchased the product from and said get it right and call me when you have my replacement ready for shipment...then I would've gone home and earned money and let the guy who got my money earn his part.

 

[shaneymack]

Shaneymack I have read every post.  You bought a laguna product from your dealer.  I.E. you're purchase was with the dealer.  This is your dealers problem to fix.  The guarantee is that you get what you paid for, not your time that you decided to take to make the purchase.  To me you've spent more time dealing with laguna than you will waiting for the new saw you purchased to arrive.  They owe you what you paid for, not the hassle you've had to endure.  I'm not happy that you have this problem.  I know I would have gone immediately to the place I purchased the product from and said get it right and call me when you have my replacement ready for shipment...then I would've gone home and earned money and let the guy who got my money earn his part.

You are right. I should have spoken with the dealer earlier. He called me yesterday and i explained how things were going with the laguna rep and he said he would call me back today with a solution. 
I also sent the photo of the bandsaw in its box to my salesman and the laguna rep last night.  Hopefully this is all sorted out today.

 

[woodguy7]

This is all getting farcical now.  Like Rob said, you should have gone straight to your dealer.  Don't waste any more time trying to get "freebies" just get them to deliver a new saw & take that one away.

 

[shaneymack]

This is all getting farcical now.  Like Rob said, you should have gone straight to your dealer.  Don't waste any more time trying to get "freebies" just get them to deliver a new saw & take that one away.

This IS getting farcical. Im not sure what the hold up is on them making a decision.  I know that it has nothing to do with me wanting "freebies" and all to do with them trying to find who is to blame for the damage so someone can pay. All the while i wait untill their "investigation" is complete. I was told by email last night that this is in the hands of the upper management of Laguna.

 

[suds]

The dealer should handle this with Laguna and leave you out of it.  The dealer made a profit selling you the saw and it is his responsibility to make sure you are a happy customer and he can argue with Laguna about who is or isn't responsible.  As a former auto dealer I wouldn't ever let a customer have this kind of experience.  You certainly wouldn't go to the manufacturer if this was a car you'd purchased.  That's why dealers exist and the dealer needs to get you a new saw.

 

[Gary in Texas]

This is all getting farcical now.  Like Rob said, you should have gone straight to your dealer.  Don't waste any more time trying to get "freebies" just get them to deliver a new saw & take that one away.

This IS getting farcical. Im not sure what the hold up is on them making a decision.  I know that it has nothing to do with me wanting "freebies" and all to do with them trying to find who is to blame for the damage so someone can pay. All the while i wait untill their "investigation" is complete. I was told by email last night that this is in the hands of the upper management of Laguna.

It is possible you've given some mixed signals to Laguna by the simple fact you opened up negotiations for freebies in leiu of a new saw.....  As such, Laguna may be of the opinion they can work a deal to make you happy, and avoid the cost of having the saw returned and ship a new one.

Rob made some good points above, which reiterated what many others have said, which is contact your dealer and let them know exactly what you expect.  If it's a new saw, then tell the dealer you are not happy with the product received, please arrange to have it returned and a new saw shipped (if you want to stay with Laguna). If its freebies you want, just make sure that saw you have, that you will be happy in the long run accepting it with the damages.  I would be concerned with what all has been whacked out of shape/alignment if it was dropped in the plant or wherever the damage occurred.  As far as burning the relationship with the dealer, I wouldn't want a relationship with any dealer that wasn't there to 100% support me and resolve an issue such as this one.  Your dealer should be proactively handling this for you, but has taken a back seat due to you contacting Laguna and opening discussions on what the manufacturer might give you if you keep the saw....

Gary

 

[wow]

This is all getting farcical now.  Like Rob said, you should have gone straight to your dealer.  Don't waste any more time trying to get "freebies" just get them to deliver a new saw & take that one away.

This IS getting farcical. Im not sure what the hold up is on them making a decision.  I know that it has nothing to do with me wanting "freebies" and all to do with them trying to find who is to blame for the damage so someone can pay. All the while i wait untill their "investigation" is complete. I was told by email last night that this is in the hands of the upper management of Laguna.

Well, I was willing to give everyone the benefit of the doubt - as did you - but it seems like you are now getting the runaround. Might be time to set some expectations and let them know who is in control now that they have failed you TWICE - once with the product, and the second time with the product...

I would contact your dealer in writing (email is fine) and explain that:

1. You will not accept the saw that was delivered due to the problems you have already documented.

2. You are running a business and need the use of the saw you paid for. You have been patient and allowed them adequate time to resolve the problems, but as of this moment further delays are no longer acceptable.

3. You would like a (pick one) refund or replacement. I will assume a replacement from here on...

4. You expect the replacement to be made without ANY additional charges to your credit card. The details of how to make that happen are up to them, and do not concern you.

5. You expect a prompt replacement, but in no case is it acceptable for it to take longer than 14 days (or your timeframe) to be DELIVERED to you. If they can't promise that, you expect an IMMEDIATE refund, to be processed TODAY, so that you can order a replacement saw from someone else. They can arrange to pick up the defective product at their convenience, but it has nothing to do with you getting a refund. If they won't promise a refund today, let them know that you WILL process a chargeback TODAY. It's their choice. (BTW, them processing a refund for you has no bad connotations like a chargeback does.) I don't know how it works in Canada, but in the USA the CC company has to refund your payment within 24 hours.

6. You expect the new saw to be inspected by either Laguna or your dealer (depends on where it ships from) or BOTH before it ships to you. If they claim that is not possible, the dealer know that you expect them to send someone to participate in the opening/unboxing of the new unit at your location, and that person should be prepared to take it back with them THAT DAY if it is not new, pristine, and undamaged upon unpacking.

Obviously you can choose which of these are important to you and how you wish to word your demands, but this problem is CLEARLY the responsibility of the dealer since they represent Laguna in this transaction. They should be bending over backwards to get you taken care of - that's part of why they have a profit margin. How Laguna choses to take care of the dealer is not your responsibility nor concern.

If they push back on anything, I would stress that I then expect a FULL REFUND TODAY. If they INSIST that they have to have the defective unit back first, explain to them that you will make it available and they can dispatch an employee or courier to pick it up and pack it up TODAY. Be sure that they understand that you have reached your limit of being put off, delayed, messed with, etc. Let them know that THEY HAVE HAD YOUR MONEY ALL ALONG, and they aren't out ANYTHING - so far. You, on the other hand, are out the machine that you were promised by your sales contract, and not only are you out the machine, you are out considerable time, aggravation, frustration, and disappointment.

Be polite (as I know you will be) but tough. It is time for you take action to protect YOUR position. You can state that you would prefer to do that with their cooperation, but WILL do it regardless. From here on in, YOU are taking control of the outcome and the timing, not them.

Good luck!

 

[jimbo51]

While I do not disagree with most of the comments being made here, I will mention that there seems to be little patience with Laguna/dealer on the timeframe to get the issue settled.

When a different fellow had the issue with the confusing statement about the Festool international warranty on his Domino, people kept saying that he needed to be patient even though he had been trying for over 9 months to get his issue resolved.

While the issues are very different, once management is involved, things do take some time to get resolved.