Totally get it. You guys went above and beyond on that one. Obviously the ideal would be for Axminster to include a better quality stop in the first place
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TSO Products said:Quote:
[member=59331]TSO Products[/member] I bought from you guys but think you guys should go back to including your own steel stop collar if possible like you did with mark 1. The one included in aluminum is not durable at all over more than 1 MFT table worth of holes. The rest of the kit is solid though.
[member=70391]Jruks[/member] – we really appreciate your comments about the Stop Collar. The Clamping Collar we have added for a time while AXMINSTER was still supplying the steel set screw version solved the problem. The cost to us was painfully high for two reasons: the high cost of supplying a US made Stainless Steel Clamping Collar, inbound shipping, receiving, then picking and opening the Parf Guide tubes to include the Clamping collar and an explanatory notice all added up. Before we could even overpack the PGS and return it to the warehouse shelf.
You can see how labor- and transaction cost-intensive some harmless looking items actually turn out to be.
I will be in England later this month and meet with Axminster. I will take this matter up with them again. – thanks for your feedback!
Hans