shaneymack
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Not sure how that pic got turned upside down.....its rightside up on my phone
Received first order...is this normal?
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shaneymack
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Hi Shaneymack,
#1: Yes, mine is exactly like that; the right side groove is higher than the left side. The UG wing sits a bit higher and catches the wood if I slide it from the saw to the wing. I found at least two threads in FOG about it. I contacted Festool. I explained the situation and also asked if they were aware of the multiple threads about it. All they repeated was, "you can return the saw." Who would want to repack the saw, bring it back to the dealer, which is about 1 hour away from home, get another Kapex, and only to find another one also has the same problem? I'm not 100% sold about the idea that the 30-day return policy is a good customer service. I called them up not because I want them to do something for me, but because I thought they would be interested in a report like this. Obviously, I was wrong. Because the height difference is not large and I usually use only the left wing, I just decided to live with it.
#2: I bought an OF1010 from Tool Nut, which was inside a Tool Nut box. I guess Tool Nut packed it well. However, I could see it was handled very rough during delivery. Almost all parts inside the Systainer were out of the place. Some even got scratched.....
#1: Yes, mine is exactly like that; the right side groove is higher than the left side. The UG wing sits a bit higher and catches the wood if I slide it from the saw to the wing. I found at least two threads in FOG about it. I contacted Festool. I explained the situation and also asked if they were aware of the multiple threads about it. All they repeated was, "you can return the saw." Who would want to repack the saw, bring it back to the dealer, which is about 1 hour away from home, get another Kapex, and only to find another one also has the same problem? I'm not 100% sold about the idea that the 30-day return policy is a good customer service. I called them up not because I want them to do something for me, but because I thought they would be interested in a report like this. Obviously, I was wrong. Because the height difference is not large and I usually use only the left wing, I just decided to live with it.
#2: I bought an OF1010 from Tool Nut, which was inside a Tool Nut box. I guess Tool Nut packed it well. However, I could see it was handled very rough during delivery. Almost all parts inside the Systainer were out of the place. Some even got scratched.....
shaneymack
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Sorry to hear about your bad experience. I am surprised you decided to live with the saw like that. I wouldn't even expect this from lesser saws. With the price that i paid i definitely cant live with it like that. I am sure my dealer will take care of me. I spoke with the manager tonight and he is going to rectify the situation.CNX said:
Here are the links;
http://festoolownersgroup.com/ask-festool/kapex-ug-extension-hight-issue/msg262819/#msg262819
http://festoolownersgroup.com/festool-tool-problems/kapex-ug-extensions-not-level/msg250882/#msg250882
In the second link, there are multiple users saying "me too".
Because the issue is hard-encoded in the way the grooves are molded in the 1-piece base (not like issues of some parts), I suspect all Kapex are made in this way, but it is just my guess.
I was quite surprised Festool doesn't know this and paid no interest in my report.
http://festoolownersgroup.com/ask-festool/kapex-ug-extension-hight-issue/msg262819/#msg262819
http://festoolownersgroup.com/festool-tool-problems/kapex-ug-extensions-not-level/msg250882/#msg250882
In the second link, there are multiple users saying "me too".
Because the issue is hard-encoded in the way the grooves are molded in the 1-piece base (not like issues of some parts), I suspect all Kapex are made in this way, but it is just my guess.
I was quite surprised Festool doesn't know this and paid no interest in my report.
shaneymack said:
Shaneymack,
Whatever we say, we know the answer we get; "You can return the saw". So the choice is ours. If you hear otherwise from the manager, please let us know.
In the way I see it, although $1,400 is very hefty for end users like us, it is a cheap product for manufacturers. If we demand precision, even a combination square with only one moving part costs $100. Don't know how many moving parts a Kapex has. So, I can live with few glitches if overall performance outweighs it. Maybe we can keep our quest to find "the one" that is perfect, but I would rather spend the time to cut woods. Overall, I have been satisfied by the precision, accuracy, and smoothness Kapex delivers. That's why I kept it (and also I suspected many, if not all, Kapexes have the same issue anyway). Can DeWalt and Bosch deliver the similar precision/accuracy at half price? I don't know.
shaneymack
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Thanks for the links. I cant imagine all kapexes are like this. It must be a bad batch. I would think there would be many more people on here talking about this. I also couldn't imagine everybody doing precision work with a saw whose tables are not coplanar, something that isnt tolerated on any other fine woodworking machines.CNX said:
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Did either of you try swapping the extensions from right-to-left to determine if it's the Kapex or the extensions?
Tom
Tom
Hi Tom,
Please see what Christopher Robinson concluded in the second link. I got the same conclusion and my reading using a straight edge and a caliper measurement confirmed the conclusion; the height of the right groove is higher than the left.
As long as the groove height is different, there is no point of fiddling around with the wings and their parts, unless, as one of the users suggested, grind down the wing attachment bracket to bring the wing down to the level.
The problem is encoded in the saw base. Any remedy by attachments would be only a secondary solution.
Please see what Christopher Robinson concluded in the second link. I got the same conclusion and my reading using a straight edge and a caliper measurement confirmed the conclusion; the height of the right groove is higher than the left.
As long as the groove height is different, there is no point of fiddling around with the wings and their parts, unless, as one of the users suggested, grind down the wing attachment bracket to bring the wing down to the level.
The problem is encoded in the saw base. Any remedy by attachments would be only a secondary solution.
shaneymack
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No i have not tried that yet. I will and report back....Tom Bellemare said:
tiralie
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shaneymack said:
Yes, Shawn will make it right...you may also want to take a look at the multiblades kape ug bracket.
It's a great way to add a full length adjustable crown stop.
Tim
shaneymack
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Hi Tim, i have looked at this bracket. But, if it is the v groove on the kapex wouldnt it end up being the same problem with this bracket? Or is there a height adjustment on this bracket?Tim Raleigh said:
tiralie
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shaneymack said:
No height adjustment on the bracket, although because it is nylon it can be easily milled.
I was just thinking when you get a new machine with "v" grooves that are even.
The Betterly zero insert is great too, even when you forget and cut a bevel in it.
Tim
shaneymack
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I got the betterley and it is awesome!Tim Raleigh said:
shaneymack
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I got a call from Brent from Festool in the u.s this afternoon. He will send me a new bracket for the bottom of the ug to see if that resovles the issue. He definitely instilled confidence in me that this problem will be fixed one way or another. Between him and the team at Atlas machinery, i couldnt ask for more prompt service and attention to this matter. I will keep everyone posted as to how this plays out.
Hi Shaneymack,
Glad to hear that you got a different response from Festool from mine. Please let me know if another bracket solves the issue.
Hi Tim,
Thank you for the information about the Multiblade. It looks really cool. The T-track looks useful. I'll give it a try.
One question, doesn't it mess up the calibration of the scale of the wings?
Glad to hear that you got a different response from Festool from mine. Please let me know if another bracket solves the issue.
Hi Tim,
Thank you for the information about the Multiblade. It looks really cool. The T-track looks useful. I'll give it a try.
One question, doesn't it mess up the calibration of the scale of the wings?
shaneymack said:
I know that beast quite well, I installed the V-3000 last year and have been very pleased since with clean air in my shop instead of a cloud of dust and debris. I used unistrut to offset my wall bracket to allow better clearance for the pipe work. I'm not sure if you purchased the fill sensor with your V-System but, I find it pretty handy to have the strop light come on before I overflow my chip barrel.
Sounds like your in Festool heaven with that purchase.
Jack
shaneymack
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Glad to hear you are satisfied with the machine! I just finished up assembly. I made a mobile base for the collection bin so i can wheel it out. I thought the 55g drum might get pretty heavy.jacko9 said:
I did buy the sensor and will install it tomorrow.
Attachments
So glad to read that your dealer and also Festool are committed to addressing your situation!
Peter
Peter
