Sense of entitlement?

CeeJay said:
My wife is a photographer and writer and this happens ALL the time. It is very annoying and drives her crazy.

I deal with people that ask for a "free" real estate photo job by telling them that if they hire me to do nine jobs at the normal price, I'll then give them one (and only one) job "free", but only after they pay for nine.  This is a one-time thing; don't ask for it more than once.  Some have balked, and I have walked.  End of story.  I don't need pikers as customers. 
 
ChuckM said:
Target your customers and raise the price (because they can afford it [tongue])!
https://www.cbc.ca/radio/underthein...-a-product-is-to-increase-its-price-1.5598109

About 25 years ago I was talking to my mentor (Mr P RIP) I was telling him how one lady was complaining over very very minor things that most people wouldnt even notice or care about as these were country/ farm type projects made to look old and distressed.
He told me and I quote " Ron your not charging enough" It seems the more you charge the less complaints you get.

He was right lt was best bit of advice I received. So when I give a price its  my price. I dont lower it because someone cant afford it or not willing to pay that amount and I dont raise it based on their income.

I base it on my structure which Ive already noted
 
jobsworth said:
ChuckM said:
Target your customers and raise the price (because they can afford it [tongue])!
https://www.cbc.ca/radio/underthein...-a-product-is-to-increase-its-price-1.5598109

About 25 years ago I was talking to my mentor (Mr P RIP) I was telling him how one lady was complaining over very very minor things that most people wouldnt even notice or care about as these were country/ farm type projects made to look old and distressed.
He told me and I quote " Ron your not charging enough" It seems the more you charge the less complaints you get.

He was right lt was best bit of advice I received. So when I give a price its  my price. I dont lower it because someone cant afford it or not willing to pay that amount and I dont raise it based on their income.

I base it on my structure which Ive already noted

This is an interesting perspective. To me it's less to do with price, and more to do with expectation management. Do you tell the client to expect that your mitres won't quite close properly? Or to expect runs in their pain, etc.?

In my experience the difference between a quality job and a sub par job often isn't about pricing or more time being needed, but generally just having pride in your work. If I had a dollar/pound for all the times I've seen a piece of bad work not because substantially more chargeable time was needed, but because a guy couldn't be bothered to walk 30 seconds to his van to get a different tool, or just going home 20 mins early by cutting a corner, I'd be considerably richer.
 
Bob D. said:
"You can imagine my amusement when I heard this! I Imagine his whole tool kit could be worth less than one of my drills."

Not making excuses for his overcharging but don't think he's got it easier when it comes to tooling up for his job than you or any other craft does.

You probably think an electrician is overrated too then if you are going to base his skill level on the size and value of his tool pouch. Or a mason because he walks on the job with only a canvas bag with a half dozen trowels, a level, and a couple string lines.

Maybe the tools needed to fix a leaky drain cost less than one drill. But there are plenty of tools that go along with the rest of the trade that cost plenty. How much do you think that camera costs they send down the drain to locate a blockage and inspect the pipe. A cheap rig starts around $3k and can run up to $10k or more. A locator to find the sonde in the underground pipe so you know where to dig will cost you ~$3k. Need a jetter to clear that line blockage? That can set you back anywhere from $2K to $25K. Oh wait, you're still gonna need a couple different style drain machines, and a hundred or more other tools to do your day-to-day work. Torches, welders, pipe threading machine, a dozen or more pipe wrenches in various sizes, multiple pipe cutters, tubing cutters, pipe vises, pex crimpers, there's more but I won't bore you. A good pipe vise costs as much as a MFT/3, maybe more. And he no doubt has a bunch of cordless tools too. Sawzall, porta-band, grinder, drill/drivers, impact drivers, oscillating tool, and more.

That equipment needs maintenance and has consumables just like your $300 sander or dust extractor (he probably has one of those too) filter or need to replace drill bits or sharpen saw blades. Guess what, he needs a truck (maybe two) or van same as you to get his tools to the job. Do you carry every piece of lumber and plywood, or every screw or nail in your truck that you might need? Of course not. Do you go get those materials and transport them to the job for 'free'? If you do you're leaving money on the table or don't know the value your own time. Your job and his job are not the same, they can't always be billed in the same way.

The skill is not in the tools its within you. And that is (or should be) what defines the rate no matter what trade.

If you had two monkeys with the same skill level/training; one with a Festool drill and one with a HF drill; they are both going to accomplish the same amount of work....NONE. And the value of their work would be the same...ZERO.

There is a bit of a converse way to look at this though.
There are situations where the "investment" in tools that speed up your work would work against you with this theory. You spend more to do the job, then you have fewer hours in it? Thus less pay?
So yes, it gets you moving on to the next job, but is that really the point? Doing more for the same pay
 
I charge everyone the same, a lot. You either want me to do it or not. No big deal, stacks of stuff to do anyway.

Personally I prefer to not work for most individuals. Rather deal with commercial customers. Lot less pissing and moaning.

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