Shipping recon tools today?

wood wiz-

In Festool's defense- (not to get off topic), but I install warehouse software and ordering system software for a company significantly larger than Festool (4 sites over 800,00 square feet and 3 over 1 million- not inclusing over 100 manufacturing sites).  We have real time visibility and it is never 100% accurate.  No one's is- period.  If they invested in a system that you think they need for this sale now, you would pay twice as much for your Festool products you love so much.  Believe me- no one wants to see that.  The system they have works for them for now, this Recon Sale is a blip.  

I do understand the frustration and that is why I chose to stay out of this one.... The weather did not help at all! 
 
Dan C said:
.....I do understand the frustration and that is why I chose to stay out of this one.... 
Click to expand...

Me too, I don't like surprises, well, that and they didn't have any recon RO90's........
 
I guess I don't understand people's frustration.

First, full disclosure:  I'm in for a MFT/3 at 80%, then an MFT/3 at 90% if not available, and the same for a RAS sander.

To those who frequent this forum, Festools at 80% of retail are a hot commodity; due to supply and demand, there is likely to be a shortage of tools that are in heavy demand.  Its not Festool's fault if there are only 20 routers available at 20% off, and that there are 30 people interested.

In a situation like that, there's really no great, "fair" way to allocate the routers.  I guess you could do a lottery, but do you really expect Festool to do that?  I would be perfectly happy if they decided to go to their best customers first.  I am probably not one of those who would get a router in that case, but I would understand.

I'm not exactly sure how they're doing it.  If it was first come first serve, then I hope I went with the dealer with the fastest fingers.  Or maybe they decided to fill the orders of their best dealers first.  However they're choosing, I'm willing to give them the benefit of the doubt, because from everything I've seen while at a class at Festool, while asking questions of Festool employees, and while dealing with them online, as well as their dealers, I know they take customer service seriously, and aren't out to screw people by withholding routers.

This should not be treated as a normal retail situation.  This should be treated like a Craigslist situation:  sometimes, you're the first guy to respond, and you win.  Sometimes you don't win.  If you win, you get a great deal; if you don't there will be more great deals coming along, and you just have to be patient.

I guess, to summarize, quit whining over another man's lunch deal.

Now, Shane... when should I expect that MFT/3 and sander?  I'm going to be so mad if I don't win! [wink]
 
I am just hoping to find out soon, as the cash my wife approved is burning a hole in my pocket... If I don't get everything I ordered... I am ready to start spending on other things!
 
To clarify, there's absolutely no preferential treatment amongst dealers or customers. It is simply first come. The point of this program was to offer a great deal for people wanting to get a tool on their wish list. I wish there was more of a positive attitude.
 
Shane Holland said:
To clarify, there's absolutely no preferential treatment amongst dealers or customers. It is simply first come. The point of this program was to offer a great deal for people wanting to get a tool on their wish list. I wish there was more of a positive attitude.
Click to expand...

It's like the people that show up at an estate sale 1/2hour early wanting to start buying stuff. [big grin]

I got no horse in this race though.

 
I truly appreciate the opportunity to get a good deal on a great tool. That isn't anything I would ever gripe about.  [big grin]

I just think the ordering process was/is rudimentary at best and 20 years behind the times. Compound that with the weather situation which has significantly delayed the processing you have customers asking WTH? and are a bit frustrated with the experience. Like I stated above my main frustration is that I would love to just know, YES, I am getting my order or NO, I missed out. That way I could move my money to the next item that is available on the want list. Instead I sit here waiting as everything goes out of stock. BTW not all of us have thousands of dollars to order multiple versions of items hoping to get one but with the potential to get all of them.

Positive attitude will certainly return when/if I get what I ordered and to that end I think I probably will as my order was in early to the dealer and the dealer has stated they sent in orders early. LOL [tongue] With that if I missed out and everything else I wanted goes out of stock as I wait for a yes or no answer it will only add to the frustration.
 
I don't want to be rude or ruffle anyones feathers but....STOP WHINING! 

I mean really, what we are dealing with here is a limited time offer at getting a good deal on some festool's.  Do you really expect Festool to spend a large sum of money for some software that will only be used for 1 month??  Also, I know that after contacting my dealer and reading Shane's posts on here, I had a pretty good understanding of what this situation would be like.  Don't say you don't have thousands of dollars to order several of the same tool, because for my order, I told my dealer I wanted the 20% off, if they didnt have that then get me a 10% off.  I placed this offer just after the announcement was made and there has been no charge to my credit card.  So if I'm lucky, I will get one of the two and be charged accordingly.  If I'm not and I dont get either, then I won't be charged for anything.  And if I don't get what I want, no big deal, no sour grapes.  I understand that this process is a little rudimentary, but hey, I signed up for it.  If I don't like it, then I shouldn't have signed up.  Want a hassle-free transaction with no waiting?  Then buy new and pay full-price.  Want a nice deal like 20% or 10% off?  Then accept the conditions that come along with it.

I look at it like this...Festool is trying to unload some stock, while at the same time offering a nice discount to customers.  If you can't appreciate this, then shame on you. 

Am I getting antsy and checking here and on my e-mail to know if I am getting what I ordered?  Absolutely.  But patience is a virtue and I understand that Festool is doing the best they can, and have also had some terrible weather to overcome.  If I needed the tool I ordered right away for some reason, then I should have ordered new.  Since thats not the case, I will wait patiently while everything gets sorted out and keep my fingers crossed that I'm one of the lucky ones.

Personally, I would like to extend my thanks to Festool and all the dealers for their diligent work and effort towards making this happen. 

Sorry to ramble, but reading through these posts and seeing everyone complain is really pissing me off.  You guys are complaining that you don't know soon enough whether you are gonna get the tool that you want.  You want something to complain about?  How about the thousands of people in this country that don't know how they are going to feed their children because they can't find a job?  Please put this in perspective.  If you get what you want, homerun...If not, GET OVER IT.  After all, they are just tools, not life or death.

Fed up,

Gary
 
Anxious, but appreciative of all the work that Shane and team are doing to facilitate this special offer. Lets not make this such a trying experience for them, that they don't want to repeat it!
 
-1st Post-

I do not know if this helps any of those stressing out about their orders or wondering the status of their fate, but I can say my dealer emailed me shortly after noon today with a tracking number for my order.  I have to say I have been patient as well and understood the terms of the auction and was fine with getting or not getting my tools.  I ordered 4 items and got my order into the dealer on the 1st few days the offer was announced.  I also know that my dealer got the order in 1st thing at 12:0x AM on the morning they could get the order in.  I understood the issue with the weather as most all of us in the U.S. have been hit hard with these storms (I am in CT).  I think Shane has done a great job keeping us up to date with the status of Festool USA and the operability they have had.  He has gone above and beyond giving us updates even though the company was not officially open.  I also can give accolades to my dealer, Tool Nut (Sean), for a job well done.

I wish everyone luck and hang in there.  I think most people will have success.  Just hang in there another day.

 
gbruzze1 said:
I don't want to be rude or ruffle anyones feathers but....STOP WHINING! 

Sorry to ramble, but reading through these posts and seeing everyone complain is really pissing me off.  You guys are complaining that you don't know soon enough whether you are gonna get the tool that you want.  You want something to complain about?  How about the thousands of people in this country that don't know how they are going to feed their children because they can't find a job?  Please put this in perspective.  If you get what you want, homerun...If not, GET OVER IT.  After all, they are just tools, not life or death.
Click to expand...

Compare your suffering to those who lived through the Siege of Leningrad.  How's that for perspective!

http://www.eyewitnesstohistory.com/leningrad.htm

The siege of Festool USA! Whenever will the weather clear so we can get our supplies?  Oh the horrors!
 
Kodi Crescent said:
gbruzze1 said:
I don't want to be rude or ruffle anyones feathers but....STOP WHINING! 

Sorry to ramble, but reading through these posts and seeing everyone complain is really pissing me off.  You guys are complaining that you don't know soon enough whether you are gonna get the tool that you want.  You want something to complain about?  How about the thousands of people in this country that don't know how they are going to feed their children because they can't find a job?  Please put this in perspective.  If you get what you want, homerun...If not, GET OVER IT.  After all, they are just tools, not life or death.
Click to expand...

Compare your suffering to those who lived through the Siege of Leningrad.  How's that for perspective!

http://www.eyewitnesstohistory.com/leningrad.htm

The siege of Festool USA! Whenever will the weather clear so we can get our supplies?  Oh the horrors!
Click to expand...

Not exactly enjoyable Saturday morning reading, but good point.
 
Should we expect an email or anything when they ship out?

Not that we're anxious or anything...

;D
 
Your dealer will be informed when the order has been processed and shipped. Orders are still being entered. I don't know how many orders are still in the queue but there was a lot of progress made over the weekend.
 
Shane,
I had an order placed on the 1st, for a domino set and a of 1400, is it safe to assume at this point that i was not able to get the items? or should i be more patient... as im sure you can understand as well that we are all a little excited and the suspense of not knowing is the worst part.

Thanks to you and everyone else for all the information you have been able to give.
 
Mike,

Welcome to the forum!

All of the orders submitted on the 1st, and there were a lot of them, were not completely entered until the weekend. We had ice in Indy and our offices were closed for a couple of days unexpectedly. This slowed the process of getting those orders entered.

I would think you should know something today or tomorrow.

I can tell you that we had VERY few OF 1400's and Dominos to begin with.

Shane
 
Is there any update on this?  Specifically, do you know when all of the dealers will be notified of what their customers will receive?

Thanks
 
Dan,

As far as I know, all of the pending orders have been entered into our system. Our sales team is in the process of contacting dealers to let them know order status. This has proven to be a slow process. For instance, if someone ordered an MFT/3-Kapex table and a Kapex but only one is available, we need to call to see if the customer still wants the item(s) that are available, or possibly substitute for a 10% instead of a 20% that's run out.

Shane
 
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