ForumMFG said:If you read a manual and feel that there is not enough information, call your dealer, call Festool, or get online and dig for it. The information is there.
ForumMFG said:I've always red them just to get to know the car.
Alex said:ForumMFG said:If you read a manual and feel that there is not enough information, call your dealer, call Festool, or get online and dig for it. The information is there.
There is no excuse. If you pay good money for a machine then you should get a manual that explains every knob and notch on it.
joraft said:And few ever care much about undertanding the important dials and gauges they look at every day.
Hey, reading takes too much time.![]()
ForumMFG said:Ron,
Have you ever tried running a multi-million dollar company? Lots of things need to take place to make something work. I can't even begin to think about what went into this training class. Not only do they have to make it happen at Festool USA, Festool in Germany needs to approve it to I would imagine.
Maybe they are working on new tools for us.. So that can account for some of the 999,998 tasks.
RonWen said:
Should I not expect a top notch, thorough owner's manual along with a very expensive tool?
RonWen said:Have I tried running a multi-million dollar company? No, but I have certainly successfully managed multi-million dollar annual budgets year after year along with the multi-tasking required to do so.
Your question implies that you have run a multi-million dollar company, which one? Are you a senior in the FestoolUSA organisation? By the way, the tone of your question doesn't imply the friendly attitude the administrators are striving for. Should I not expect a top notch, thorough owner's manual along with a very expensive tool?
ForumMFG said:Ron,
Have you ever tried running a multi-million dollar company? Lots of things need to take place to make something work. I can't even begin to think about what went into this training class. Not only do they have to make it happen at Festool USA, Festool in Germany needs to approve it to I would imagine.
Maybe they are working on new tools for us.. So that can account for some of the 999,998 tasks.
Brice Burrell said:RonWen said:Have I tried running a multi-million dollar company? No, but I have certainly successfully managed multi-million dollar annual budgets year after year along with the multi-tasking required to do so.
Your question implies that you have run a multi-million dollar company, which one? Are you a senior in the FestoolUSA organisation? By the way, the tone of your question doesn't imply the friendly attitude the administrators are striving for. Should I not expect a top notch, thorough owner's manual along with a very expensive tool?
ForumMFG said:Ron,
Have you ever tried running a multi-million dollar company? Lots of things need to take place to make something work. I can't even begin to think about what went into this training class. Not only do they have to make it happen at Festool USA, Festool in Germany needs to approve it to I would imagine.
Maybe they are working on new tools for us.. So that can account for some of the 999,998 tasks.
Gentlemen, this part of the discussion has departed from the generally friendly atmosphere that we've come to expect here on the FOG. I hope we can get back to a friendlier tone with discussion.
Ron, I understand your frustration with the manuals. Festool Germany seems to be indifferent to the subject of better manuals. Festool USA has been the only Festool branch to spend money on supplemental manuals. Although they've been here for years Festool USA is still getting established in the market here in North America. They have a limited budget to support their customers, maintain/expand the dealer network and grow their market share. So imagine there is a limited amount of money to spend on manuals.
As for the user training, we asked for it and Festool is delivering. The training is just getting off the ground, a little patience is in order before we can expect Festool to have video or webcasts worked out. I'm going to get them some time before I expect all the details to be worked out.
RonWen said:I agree Brice, I felt obligated to point out a tone that was less than friendly, if this forum is going to be turned around in the direction that I'm sure FestoolUSA would hope things need nipped early.
Neill said:I think most of us read the manual cover to cover when we first bring our purchase home or to our shop. We know about 50% of what the tool can do because we use 20% of the features 80% of the time. That is just human nature. We then forget about the little tips and techniques that we don't use regularly. That is one of the important features of this Forum.
If a dashboard light comes on, do we really know what it means? We have to refer back to the manual don't we? We knew what it meant when the car was new (maybe).
Why are we bickering between ourselves? Why not appreciate what we have and the knowledge we obtain from our fellow members.
Neill
Neill said:If a dashboard light comes on, do we really know what it means? We have to refer back to the manual don't we?
ForumMFG said:If anyone should be upset, it should be me. I simply tried to give you the answer that you were looking for by stating that Festool is responding to your request for video's but you haven't seen them yet because I'm sure a company like Festool has more then one project to work on. As always, some projects are more important then others.
ForumMFG said:I think that information about this "ah-ha" is in the supplemental guide by rick.
Brice Burrell said:They have a limited budget to support their customers, maintain/expand the dealer network and grow their market share. So imagine there is a limited amount of money to spend on manuals.