Trying to contact festool to fix problem

[MichaelW2014]

I have an obvious problem with my miter fence that festool is responsible to fix or make good on. I have been trying for months to get this fixed. I have emailed festool and they have not replied to my message. My retailer has exchanged dozens of emails with me, to no avail. They asked for more photos, i sent more photos. Etc! I need an actual email for someone who i can contact. I am hugely disappointed with the customer service I have received so far. I don't know what else to do.

 

[M.Michot]

I have an obvious problem with my miter fence that festool is responsible to fix or make good on. I have been trying for months to get this fixed. I have emailed festool and they have not replied to my message. My retailer has exchanged dozens of emails with me, to no avail. They asked for more photos, i sent more photos. Etc! I need an actual email for someone who i can contact. I am hugely disappointed with the customer service I have received so far. I don't know what else to do.

What is the problem

 

[Brent Shively]

I have an obvious problem with my miter fence that festool is responsible to fix or make good on. I have been trying for months to get this fixed. I have emailed festool and they have not replied to my message. My retailer has exchanged dozens of emails with me, to no avail. They asked for more photos, i sent more photos. Etc! I need an actual email for someone who i can contact. I am hugely disappointed with the customer service I have received so far. I don't know what else to do.

Michael,
I can see that you are from Greece.  Please PM me your contact information and I will see if I can have a colleague from your area contact you. 

Brent