ts 55 service

[Jonhilgen]

How quickly does festool turn around service on the saws?  I really need to get my saw in for service but I only have a limited time between jobs. 

Also, what do I need to do to have my saw serviced?

Thanks,

Jon

 

[Administrator_JSVN]

I get a report every month. Last month, 99.7% of ALL tools sent in for service were turned around in less than 48 hours from receipt.  That is typical for our turn around.  Basically, your tools will be in shipping longer than in our service department.  [smile]

Oops, failed to tell you how to send it in.

Here are the repair instructions and form.

 

[WarnerConstCo.]

I am glad I live in Indiana.

I send something on a Monday and I always have it back on Thursday.

Rock on!!

 

[Ken Nagrod]

I agree with Shane.  Shipping with Fed Ex took longer than them repairing my drill which took less than 24 hrs.  Sent it out and got it back in 6 days.

I've heard of local reps loaning tools while yours goes out for repair.  Maybe Shane can hook you up with someone in your area?

 

[Jonhilgen]

What about cost to repair? I dropped my saw a couple of times and now its cutting into the splinter strip when cutting at a level, and not square when cutting at full depth.  Routine maintenance?

Jon

 

[Administrator_JSVN]

Jon,

Maybe it would be best to give the service department a call and they can answer all of your questions. Their number is below in my signature and also on the side of your tools.

Generally, I think the warranty would cover material defects and the like.

Shane

 

[Jonhilgen]

Will do shane, thanks for everything.

 

[Administrator_JSVN]

Jon, your avatar makes me hungry. What is that? It looks tasty.

 

[VictorL]

I get a report every month. Last month, 99.7% of ALL tools sent in for service were turned around in less than 48 hours from receipt.  That is typical for our turn around.  Basically, your tools will be in shipping longer than in our service department.  [smile]

Oops, failed to tell you how to send it in.

Here are the repair instructions and form.

Your repair service is exceptional, but could you please make this form at least fill able? Fields are too small for hand writing. And it would be much easier to write AND to READ end user contact information.

thanks,
VictorL

 

[Jonhilgen]

Jon, your avatar makes me hungry. What is that? It looks tasty.

It's paella!  I'm lucky enough to have befriended a Spaniard that's loves to cook paella for his friends.  Here's a closer look

 

[harry_]

Shane,

It looks like you are going to have to start a recipes section to the forum!

[poke]Jonhilgen

 

[Kevin D.]

I can almost taste those scallops.  Looks yummy!

 

[Administrator_JSVN]

Your repair service is exceptional, but could you please make this form at least fill able? Fields are too small for hand writing. And it would be much easier to write AND to READ end user contact information.

Victor, thanks for the recommendation. The PDF has now been converted to a form which can be filled out.

 

[Jonhilgen]

t only took a week!  They say absence makes the heart grow finder, and boy are they right.  I purchased a TS75 so I would have a backup while my 55 was out for service and all I can say is that the 55 is much nicer to use.  Cleaner cut, so light (you don't realize it until you have to use the 75 all day).  What joy to hve it back so soon.

Probably going to sell the 75.  It's a great saw, but a touch heavy duty for my liking.

Thanks for the great service!

Jon