Warranty issues using DD / non-Festool vac

[Oneida-Jeff]

We have an upgraded, more conductive hose, metal adapter for attaching to the vacuum inlet etc.  We are finalizing the components and instructions but it is a simpler and improved kit all-around. 

If you need one, just sign up via the link in my other posts and we will get you taken care of. 

-Jeff

 

[JuliMor]

Jeff,

From reading online posts, I know that not everyone who uses the DD in conjunction with a Festool CT uses the Ultimate.  Some use the Deluxe DD.  Does Oneida plan on offering the same update for the Deluxe as the Ultimate?

 

[TomGadwa1]

A $10.00 dollar bag, a $150.00 dollar controller, a $10.00 dollar bag, a $150.00 dollar controller, a $10.00 dollar bag, a $150.00 dollar controller,,,,,, etc.  Hmmm!  What should I do? I think I will save my money and NOT buy a dust deputy and put the money towards some bags! Also I think that having that silly looking thing on top of my really professionally designed CT36 is an insult to an excellent product! It is not that hard to change the bags out and I would rather do that than risk damage to my CT36 because I want to save some money on the bags. Bags are cheap relative to a controller circuit board replacement!

 

[electricald]

Hey everyone,

I need to weigh in on this. Shane did not say that static electricity had destroyed circuit boards. The word he used was presumably.
I have been in the electrical/electronics industry for the past 25 years and have handled thousands of circuit boards and certainly much more complicated than what is in a Festool dust extractor.
Shane, how many circuit boards are on the festool DE and with what you are expecting to be static electricity, are the boards that are being damaged examined more closely? Or is the board replaced and that's it. I am not about to say categorically that static discharge is not the culprit, but not to jump in and say it is either.

Regards,
Dan

Peter, the issue is using any third-party device between a Festool dust extractor and a Festool.

Excessive static electricity generated by the third-party device can and have destroyed circuit boards in the tool and in the Festool dust extractor.

Shane Holland has stated several times on FOG that in cases of static damage resulting from use of the third-party devices the usual warranty might be void.

That is why I wrote the post I wrote as a warning to Festool owners. Of course the policies of Festool UL could well be different. My post only applies to NA Festool owners.

 

[Administrator_JSVN]

Dan,

I think the Oneida has all but admitted there's a problem since they are offering a free upgrade kit to help with static. The reason I said presumably was because that was the common denominator among the damaged circuit boards. They were all used with a Dust Deputy.

 

[williaty]

They said they'd ship the upgrade/repair kit right out to me. It's almost two weeks later now and no sign of it. I am not amused with Oneida at this point.

 

[rrmccabe]

I think the upgrade is coming but is not finalized. They were supposed to send me a draft of the instructions a couple weeks ago but I never did see it.

I think their sign up for upgrade deal was to help calm the storm and not that they were really ready.

 

[jacko9]

I think the upgrade is coming but is not finalized. They were supposed to send me a draft of the instructions a couple weeks ago but I never did see it.

I think their sign up for upgrade deal was to help calm the storm and not that they were really ready.

I received my UDD upgrade kit today along with detailed instructions.

Jack

 

[Corwin]

I received my UDD upgrade kit today along with detailed instructions.

Jack

What?  No pictures?  Must not have happened...    [big grin] [big grin] [wink] [popcorn]

 

[electricald]

Hey Shane,
Well that is a fair comment. I did get this upgrade kit when I bought the DD but didn't use it. I am not 100% convinced that installing a piece of foil tape will do the trick for the whole case of the DD. I think there is a bit more to it than that. Incidentally the hose that they supplied I have been meaning to change it but I don't think Festool makes one that size. Thanks for the comment. What Oneida should have done was made the whole thing of metal.

Regards,
Dan

Dan,

I think the Oneida has all but admitted there's a problem since they are offering a free upgrade kit to help with static. The reason I said presumably was because that was the common denominator among the damaged circuit boards. They were all used with a Dust Deputy.

 

[rrmccabe]

I received my UDD upgrade kit today along with detailed instructions.

Jack

The new one with a hose or just the old original update with tape?

 

[jacko9]

I received my UDD upgrade kit today along with detailed instructions.

Jack

The new one with a hose or just the old original update with tape?

I have the new kit with the black hose, etc.

Jack

 

[rrmccabe]

Well they must be moving forward then.

 

[Timtool]

i'm a bit struck by this whole thing, could someone maybe explain the reason why they use a cyclone on a CT vac?
If it's to save bags then a longlife bag is cheaper and more practical, if it's to keep the airflow high i could understand even though i can only suspect this addition makes the CT work harder because creating this cyclone action must take quite a bit of energy.
The vacs are designed to function perfectly without, so is it not a bit like fixing a problem that doesn't exist, by adding a real problem (static build up)?

 

[rrmccabe]

I don't have a long life bag so can't compare.  But static issues aside (which no one planned on when they purchased it) the Ultimate Dust Deputy  cost less than the long life bag, holds a lot more material and if you use the disposable bags its easier and faster to change than a bag in the vac.

The performance for me is better than my original bag because the performance doesn't drop off as the bag fills.

Course if the static issue continues there is no reason to consider one. But I am hoping Oneida has that fixed !

 

[jacko9]

I don't have a long life bag so can't compare.  But static issues aside (which no one planned on when they purchased it) the Ultimate Dust Deputy  cost less than the long life bag, holds a lot more material and if you use the disposable bags its easier and faster to change than a bag in the vac.

The performance for me is better than my original bag because the performance doesn't drop off as the bag fills.

Course if the static issue continues there is no reason to consider one. But I am hoping Oneida has that fixed !

I'm assuming that the Oneida Fix will work but as mentioned above, the long life bag exposes you to the very dust your trying so hard to avoid when you have to empty that bag.

With the UDD, I just throw away the plastic bad dust and all.

Jack

 

[electricald]

Hello Tim,
I bought the UDD not to save on bags but to save on my lungs. If 90% of the sawdust or dust in general goes into the cyclone/box then doesn't that suggest less to even get to the vac and then less, potentially to the air? It is the same reason why I bought the CV 1800 Clearvue Cyclone. And it looks like I will be dealing with static on that as well (I don't have it up yet). I never thought about loading down the vac as you mentioned about using extra energy. One way to test this is to remove the hose from the cyclone and see if the noise pitch changes on the vac. If it goes lower then there is a load put on the vac. I am going to try that when I get home. Good point.
Regards,
Dan

i'm a bit struck by this whole thing, could someone maybe explain the reason why they use a cyclone on a CT vac?
If it's to save bags then a longlife bag is cheaper and more practical, if it's to keep the airflow high i could understand even though i can only suspect this addition makes the CT work harder because creating this cyclone action must take quite a bit of energy.
The vacs are designed to function perfectly without, so is it not a bit like fixing a problem that doesn't exist, by adding a real problem (static build up)?

 

[ach_78]

Hey guys,

What if you were to ground the cyclone as good as you can with copper tape and so on, and yet, use non-antistatic hoses to the tool and to the vac.

Wouldn't that be the best bet to avoid any harm to your equipment ?

 

[wow]

Hey guys,

What if you were to ground the cyclone as good as you can with copper tape and so on, and yet, use non-antistatic hoses to the tool and to the vac.

Wouldn't that be the best bet to avoid any harm to your equipment ?

Didn't see your question until now.

No, I don't think this would be a good idea. If you don't maintain a continuous ground you invite a static discharge to occur 'someplace'. You KNOW it will happen. You don't necessarily know WHERE it will happen. Just the fact that it DOES happen produces a high-voltage, low-current 'pulse' that isn't good for you or your equipment.

 

[jacko9]

I'm only one data point but, I installed the free Oneida supplied grounding system on my UDD and I use the system every day on my CT22 with no issues so far and that has been over a year.  I used the UDD on my CT22 for a year before that without the free Oneida supplied kit with no issues.  But since I know how nasty static discharge can be I contacted Oneida and they responded pretty fast with the upgrade.

Jack