Warranty when buying barely used product?

[sofa_king_rad]

Every once in awhile you'll find someone that picked up a tool for a specific project that falls through or something and so they have a festool tool to see that may be less than a year or even 6 months old.

If they purchased from an authorized dealer and provide the sales receipt proof with the "used resale", how is the warranty handled?

 

[peter halle]

Not officially Festool here, but:

1.  the warranty transfers with the tool
2.  if you buy a used tool you can register it with Festool
3.  with the serial number on the tool Festool can USUALLY determine the sales date, but having a receipt is even better just in case.

Peter

 

[Holmz]

Every once in awhile you'll find someone that picked up a tool for a specific project that falls through or something and so they have a festool tool to see that may be less than a year or even 6 months old.

If they purchased from an authorized dealer and provide the sales receipt proof with the "used resale", how is the warranty handled?

Often they are moving them on for close to RRP.
I do not know what your idea of a deal is, but you should have a "%-age off" number, even they just fresh out from the shop with it and it is brand new.

 

[TylerC]

Not officially Festool here, but:

1.  the warranty transfers with the tool
2.  if you buy a used tool you can register it with Festool
3.  with the serial number on the tool Festool can USUALLY determine the sales date, but having a receipt is even better just in case.

Peter

Officially Festool here. Peter is right on all counts..

 

[sofa_king_rad]

Not officially Festool here, but:

1.  the warranty transfers with the tool
2.  if you buy a used tool you can register it with Festool
3.  with the serial number on the tool Festool can USUALLY determine the sales date, but having a receipt is even better just in case.

Peter

Officially Festool here. Peter is right on all counts..

Thanks for chiming in. When buying used though, you don't have proof of purchase form authorized dealer, which the website says is a requirement...so just asking for clarification

 

[Mort]

The original owner has the option of reporting it sold or stolen on the FestoolUSA website, that probably takes the place of the receipt (I assume).

 

[Julian Tracy]

With no receipt, the warranty defaults to the date code on the tool. 

That is usually a month or so less than the actual warranty period I'd think, given that they might have sat on the dealer shelves for a bit.

I'm always selling a few 6-month old tools here and there as I've got a friend who buys them and then decides to sell when he's raising cash to buy bigger tools.  Having the 3-year warranty that stays with the tool and not the original receipt helps the resale.

JT