Who's most responsible for...

Bob Marino

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Jan 16, 2007
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Just spent some time ruminating about who and what are most responsible for Festool's success in the good ol' USA. (Is this what a 56 y/o man does at midnight? ;) ;D ;)   )
I will leave out the most obvious of people, starting with David McGibbon and his brother (sorry, forgot his name) for being the first importers of Festool (called Festo then), Festool USA's 6' 9" CEO, Christian Oltzscher, for establishing, developing and leading Festool's superb group of Managers and staff, the later on-line reviewers - (Brice Burrell, Gary Katz, Mark Spagnuolo, Per Swenson) and Festool's early line up of dealers (called ISA's - Independent Sales Agents back then) and of coarse THE TOOLS, which at the end of the day AND UP UNTIL THIS DAY speak for themselves.

Soooooooooooo, (drum roll please) my list of nominations would be.........

The early on-line reviewers - John Lucas, C John Hebert, Phil Bumbalough, Jim Becker, Jack Loganbill   - all of which had an on-line and/or web-site presence  that got the early buzz out. These were the "pioneer" reviewers, expaining to lots of folks what these expensive, German made, green and black, unheard of tools could do. Not many ww magazines were doin' what these guys did.

The decision to allow ISA's to stock and sell the tools directly, instead of continuing to have Festool control shipping really helped get the tools into the customers' hand quicker. ISA's stocking the tools were now called Festool "dealers.

Another decision was the maintaining of a "set pricing policy" basically enabling dealers to compete on service rather than price.

Realizing the obvious - that Festool's manuals were not up to the Festool tool quality standards, "biting the bullet" and enlisting Jerry Work and Rick Christopherson to write the finest manuals available; manuals worthy of the tools. Not to mention Jerry's tutorials.

Tom Silva and the gang of This Old House (TOH) seeing, trying and using the tools on the show. Other shows soon followed step.

And perhaps a special thanks for Matt Schenker, who had the vision, dedication and through tireless (and many times thankless) hours of sweat for creating the FOG. It's a place that Festool Corporate, Festool dealers, users and potential users all benefitted and could share information, ask questions, solve problems and sometimes even chat. Thousands of members and still growing. Pretty nice job!

Thanks all.

Bob

 

 
You covered a lot of folks.  I agree with all of them.  But you missed one in the eyes of many -

Take a bow yourself Bob.  You've done an amazing job along with other dealers of setting a bar for service that goes along with the tools.

The company has come a long way in a very short period of time.  Just read the review of track saws in Wood Magazine latest issue and Festool comes out on top.  But in spite of Dewalt and Makita having competitive tool offerings, folks like you take the experience to a different level.

Here's to a few more years of you being awake at 12:30 in the morning thinking about your customers and the company you helped capture an enviable position in record time.

neil
 
neilc said:
You covered a lot of folks.  I agree with all of them.  But you missed one in the eyes of many -

Take a bow yourself Bob.  You've done an amazing job along with other dealers of setting a bar for service that goes along with the tools.

The company has come a long way in a very short period of time.  Just read the review of track saws in Wood Magazine latest issue and Festool comes out on top.  But in spite of Dewalt and Makita having competitive tool offerings, folks like you take the experience to a different level.

Here's to a few more years of you being awake at 12:30 in the morning thinking about your customers and the company you helped capture an enviable position in record time.

neil

Neil,

Thanks for the very kind words, but I was including myself in "Festool's early line up of ISA's" - been there since 2002, certainly not in the first wave of pioneers, but early enough to have a sense of Festool "history". The changes have been many, and the trip's been a  been a good ride. Considering that I began with  Festool as a Respiratory Therapist with very, very, basic woodworking skills, I'd guess I consider myself one of the luckiest guys around. ;)

Bob
 
Bob Marino got me heading down this slippery slope several years ago. Thanks Bob  ;D

I liked the tools so much I had to start selling them as well and really do enjoy it.

Dan Clermont
 
neilc said:
Take a bow yourself Bob.  You've done an amazing job along with other dealers of setting a bar for service that goes along with the tools.

Absolutely!!!!
 
Jim Becker said:
neilc said:
Take a bow yourself Bob.  You've done an amazing job along with other dealers of setting a bar for service that goes along with the tools.

Absolutely!!!!

yup, it's that Bob guy's fault.

Bought my first Festool in 2004 (Rotex), I was impressed with Bob's level of service right from the start. Someone with less confidence in their product probably wouldn't have sold me on them.

Festools' servivce personel have also kept me a customer, I've only dealt with them once, they went above and beyond what I expected and what was really necessary.

Ed
 
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