CTL 26 Boom Arm disagreement

Wittler1507

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Joined
Nov 17, 2014
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26
Ok long story..... please bear with me....

so i bought a boom arm for my CTL 26 (excellent price of £150) which when it arrived i realised did not have a handle (maybe not so good a deal) the boom arm i bought is 492770 and i believe was originally designed for a CTL 22. (but was advertised for the CTL26 and also advertised that handle was included)

The seller was/is brilliant and realised his error and ordered me a CTL 26 boom arm handle and made it clear that he would help in any way he could.

I checked the tech drawings and informed the seller that if not included with the handle assembly I would also need a support bracket which he was happy to order for me.  (this would then complete my order and i believe that would be it)

The seller asked a festool rep to contact me to ensure that the handle etc would fit and ensure that everything would then be ok.  (this is where for me it gets confusing)

the festool rep said that the boom arm i had (492770) would not fit the CTL 26 even if a CTL 26 handle was used??????

As far as i can tell the only reason the boom arm would not fit would be if the shape is different on the bottom section. i.e. the section that attaches to the base of the handle and supported by bracket to the upper section of the handle. 

My Boom arm bottom section is not straight but has an elongated S shaped curve to it (not very well explained but ill try and find a pic).....does anyone know if the bottom section of the boom arm has gone through any design changes from the version 492770 to its current state.  the tech drawings/videos certainly look the same to me.

I hate to cast aspersions but beleive that the rep may not have been that keen to travel to the seller in York from Redcar (approx 50 miles) then to me Darlington another 45 miles for a boom arm.  But would love to hear from anyone who has fitted a Boom arm to a CTL22 and CTL26.

regards

stu
 
The boom arm situation across various vacuums is a bit confusing. 

I have the boom arm on my CT22 and want to move it to a soon-to-be purchased CT36.  From what I have been able to determine (not yet having received the pieces or tried it) the existing boom arm will work but I will need the CT26/36 handle 495802 and the Boom Arm Support Bracket 4967890.
 
Exactly, spoke to Festool service this afternoon who said the support bracket comes with the handle.

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I should receive the handle soon. (I'm ignoring the rep) so will let you know

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The Support Bracket 496780 is included with the Boom Arm Set M0014 along with the Boom Arm 492753, CT Handle 495802 and Tool Holder 493558 but this is the first I have read that the support bracket comes with the handle.

Please advise one way or the other.

 
Apparently the support bracket is not included with the handle. What to do when Festool customer service even gives duff information.  Have yo say that although I love Festool tools this has seriously dampened my support for the company.

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[member=42162]Wittler1507[/member] I did tell you that you had the wrong part in your previous post on this subject athttp://festoolownersgroup.com/ask-festool/festool-boom-arm-part-question/msg454173/#msg454173

My advice remains that you should ask the seller to provide the correct part or return what you have and purchase from elsewhere. It seems a little strange that you're ignoring the rep and had previously been told you had the wrong part to start with but that this situation has dampened your support for the company???

The support bracket isn't required for the CT 22/33/44/55. It's only required on the CT 26/36/48. It's not included with the handle, but it is included in the boom arm set for the CTL 26 (which also includes the handle).

This video shows the "standalone" handle for the CTL 26. You'll note there's no support bracket.


The attached photos are of my CTL 26 with boom arm. If you're still trying to make what you have fit, I'm happy to post whatever photos you need but I really think it's best to get the correct part.

[EDIT - to remove personal details from photos]
 

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Thanks @GaryMartin I did take your advice please read my post again. The seller is happy to buy whatever parts are needed in. I've the handle and support bracket.  The rep said that the boom arm even with a ctl26 handle and support bracket would not fit.  Customer services said it would fit and that the support bracket would arrive with the handle.  My point is that product descriptions need to be improved.  So that at least reps and customer services can give the correct advice.

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To add I did get the boom arm for almost £100 less than the set is advertised for, hence a bargain........

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[member=11629]GarryMartin[/member]: Thanks for the photos.  It appears the Boom Arm Support Bracket really just provides a rubber(y) bumper between the CT itself and the handle, only being attached to the CT.  Is this correct?  If so is it mainly to prevent the handle flexing towards the front of the CT due to the weight of the boom arm?
 
I think this is already resolved, but to reiterate, the boom arm is the same for all vacs. The support bracket is really only needed when the boom arm is facing forward.

I don't know why Festool hasn't released any of my manuals for the past year, but they are on my website. The manual for the CT-vacs is surprisingly loaded with a lot more information than you (or I) would expect. But most importantly, it includes instructions for installing the boom arm onto any vac.
http://www.waterfront-woods.com/festool/
http://www.waterfront-woods.com/festool/CT-Vac.pdf
 
Jeff Zanin said:
If so is it mainly to prevent the handle flexing towards the front of the CT due to the weight of the boom arm?

Yes, but not just to the front. It's to prevent the extra force on the handle from the boom regardless of whether the boom itself is positioned over the front or to the rear of the extractor.

To add to Rick's excellent manuals, there's also the official CT-ASA manual that includes quite a lot of information and exploded diagrams for fitment to the various extractor models.
https://www.festoolusa.com/media/pdf/468019_003_ct_asa_22_spr.pdf
 
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