Domino casting flash, normal?

[raiderone]

Hello FOG domino experts,

Last week I received my Domino via UPS.  My first Festool online purchase.  This weekend I took it out and noticed, what appears to me, casting flash covering the cutting bit opening in the Domino.  Had I bought it locally I would simply return it for a new one.  However, since I would need to ship it back which would cost me shipping charges, should I attempt to remove the flash myself?  Or do all Domino have some flash remenants?  Also, I did notice that the finish was a bit rough overall and looked a little unclean (chalky white powder on the handle, marks/scuffs on the metal parts) for something new, I paid $850 for it.  I've got the Festool saw, router, sanders (2x), jigsaw, numerous accessories that looked a lot cleaner out of the box.  Is it possible that I received a Domino that did not pass quality control?    What to do?  Thanks. 

[attachimg=#]

[attachimg=#]

 

[Ken Nagrod]

I wouldn't accept that.  Who knows what else might have been overlooked?

 

[mouppe]

That is absolutely not normal. You would be well within your rights to send it back, and you would not have to pay for shipping either.

But...

...Since this is not a critical moving part that is affected, I would simply file it off with a needle file and save myself the bother of sending it back.

As for the other scuff marks, I would have to see a picture to be able to comment.

 

[MrToolJunkie]

If it were mine, I would probably return it -- Festool will be good about taking care of it.  This should not be on a new tool.  In terms of the marks, I believe the white stuff could be from the foam piece on the Systainer that keeps the Domino in place.  It should wipe off easily.  But, again if you return for a new tool it should not matter.  Just my $.02.

Scot

 

[Jack Parks]

I think Festool would want you to send this back.

 

[kdzito]

I would send it back and not take any chances since you've spend big bucks and you must be totally happy with your Domino!!!!!

 

[rxe]

Send it back.  You've paid a high price for a premium product, and it should be spot on.

Obviously you could clean off the flash - but my question is "where has the rest of it gone?".    Probably rattling around the cutter.

 

[AdamM]

I suspect within the next hour or so Shane will roll out of bed and see this thread...and when he does, he will suggest you call service.  [smile]

 

[Jesse Cloud]

Not normal.  I'm not Shane, but I would suggest you call service or the dealer who sold it to you.  Like the other posts, I wouldn't worry so much about this, but what else might they have missed....

 

[Rick Christopherson]

Even though this is not normal, it is also not an indication that anything else is wrong with the tool. No one would fault you for sending it in for repair under the warranty, but it will take you longer to seal the box than it will to remove the flash yourself.

Unlike other tool companies, where tools returned under warranty are typically thrown away and replaced, Festool actually repairs the tool and ships it back to the customer. If there is nothing mechanically wrong with the tool, it just doesn't seem worth the effort. I would thoroughly examine the machine to see if everything else is working properly. If it is, then simply clean the flash off with a file.

 

[Brice Burrell]

It looks like the bit may have hit the flashing during the test cut. I don't know if that's a big deal or not....

 

[Administrator_JSVN]

I suspect within the next hour or so Shane will roll out of bed and see this thread...and when he does, he will suggest you call service.   [smile]

A little late getting out of bed today...  [tongue] I've already contacted the OP to make arrangements for a replacement unit to be sent and we will do a call tag to pick up the faulty unit.

 

[mouppe]

I suspect within the next hour or so Shane will roll out of bed and see this thread...and when he does, he will suggest you call service.   [smile]

A little late getting out of bed today...  [tongue] I've already contacted the OP to make arrangements for a replacement unit to be sent and we will do a call tag to pick up the faulty unit.

Wow, that is service "above and beyond expectation unlimited!"

 

[Brice Burrell]

I suspect within the next hour or so Shane will roll out of bed and see this thread...and when he does, he will suggest you call service.   [smile]

A little late getting out of bed today...  [tongue] I've already contacted the OP to make arrangements for a replacement unit to be sent and we will do a call tag to pick up the faulty unit.

I guess that first day of the new 7am start time wiped him out...... [big grin]

It's good see the customers getting the service they expect. [thumbs up]

 

[raiderone]

FOG members thanks for the responses.  I'm glad to hear that this is an isolated issue with this particular Domino.  I feel a bit vexed since I've bought 6 Festools locally with zero issues and the one time I purchase online "this" happens, lol. 

Shane did contact me and I gave him my address and phone number.  I really did not expect this type of service.  Much appreciated.

 

[AdamM]

I suspect within the next hour or so Shane will roll out of bed and see this thread...and when he does, he will suggest you call service.   [smile]

A little late getting out of bed today...  [tongue] I've already contacted the OP to make arrangements for a replacement unit to be sent and we will do a call tag to pick up the faulty unit.

You just skipped the part about suggesting he call service and when right to getting it resolved in the usual Festool fashion.  You just gotta love a tool company that is it's own worst critic!