Festool Service - Thanks
- Thread starter Owego
- Start date
- Joined
- Jan 22, 2007
- Messages
- 8,426
Wow, thanks! I'll make sure that everyone in the service department sees this.
(Tyler)
(Tyler)
That is the same experience as I had with my TS55. I shipped it to them on a Friday, Tuesday morning they gave me an estimate that I approved, and they fixed it and shipped it back the same day. I had the saw back home on Friday. I was very impressed and pleased with the one-week turnaround!
sancho57
Member
- Joined
- Jan 13, 2011
- Messages
- 7,089
They've always treated me good to and thats on 2 continents.
Both Festool UK and USA gave/given me great service when I sent my US 110V RO150 in for repair. Even ordering parts in the UK for my US Festools, they managed to get them ordered from Germany to me in a very timely manner.
Both Festool UK and USA gave/given me great service when I sent my US 110V RO150 in for repair. Even ordering parts in the UK for my US Festools, they managed to get them ordered from Germany to me in a very timely manner.
Cheese
Member
- Joined
- Jan 16, 2015
- Messages
- 12,503
I purchased a MIDI from the recent Festool Recon. Upon arrival, I noticed a hole in the outer cardboard box. I was hoping and praying it didn't extend into the inner box.
[attachimg=1]
Unfortunately that wasn't the case. [sad]
[attachimg=2]
Once I unpacked the vac, there was more damage than I expected. I also noted that it had been used previously which was fine with me as I knew what I was purchasing. The overall condition was like almost new...the 95% level.
[attachimg=3]
[attachimg=4]
I emailed Festool service stating that the item was damaged and within 20 minutes I received a reply offering to replace the unit or refund my purchase price, the choice was mine. Along with that was a prepaid ticket to return the vac through UPS.
Well Friday I received the replacement MIDI...it is a completely NEW unit that has never seen service. Better customer service than that would be an impossibility. Thank you Festool. [not worthy]
[attachimg=1]
Unfortunately that wasn't the case. [sad]
[attachimg=2]
Once I unpacked the vac, there was more damage than I expected. I also noted that it had been used previously which was fine with me as I knew what I was purchasing. The overall condition was like almost new...the 95% level.
[attachimg=3]
[attachimg=4]
I emailed Festool service stating that the item was damaged and within 20 minutes I received a reply offering to replace the unit or refund my purchase price, the choice was mine. Along with that was a prepaid ticket to return the vac through UPS.
Well Friday I received the replacement MIDI...it is a completely NEW unit that has never seen service. Better customer service than that would be an impossibility. Thank you Festool. [not worthy]
