How to register your tools online (US/Canada)

[Administrator_JSVN]

Willy, the account tools won't be done in the next 2-3 weeks for sure. I'm traveling the next two weeks. I'll keep you guys posted when it's done.  [wink] Sorry it's taking so long.

 

[Sparktrician]

No worries.  I'll be ready when you are.  And thanks for all that you do for the FOG. 

[smile]

 

[jeffkutsch]

Shane, When I try to use your link above I get a dire warning that the Site Security certificate has expired.

 

[Administrator_JSVN]

Shane, When I try to use your link above I get a dire warning that the Site Security certificate has expired.

Jeff, thanks for letting me know. For some reason, I wasn't notified that it was expiring. It has been renewed and should be fine now.

Shane

 

[Slartibartfass]

Shane, Any progress in further developing the registration system with a login function to track all the green goodies....? Malte

 

[Administrator_JSVN]

Shane, Any progress in further developing the registration system with a login function to track all the green goodies....? Malte

Not done yet. But, on the up side, I have carved out week after next to wrap it up and get it done.

 

[Slartibartfass]

Okidoki....

 

[landowner]

I've got a beef on this registration process..... I noticed an offer buried on page 20 of the Festool Domino Joiner Spring 2014 brochure I picked up at Lee Valley offering a free Festool hat for the first 2000 to register a tool at Festoolcanada... I had just bought a TS55, MFT, Domino and OF1400 and figured I deserved a free hat to go with it so I promptly registered the TS55 on May 2nd to qualify for the offer.... Haven't heard back on getting the hat and no response to a follow-up email I sent to Festool... Not the kind of response I expected to an offer like that... anybody have thoughts on how to get a bit of attention from Festool on this little matter... or should I go through Lee Valley?
Regards
Doug

 

[grbmds]

Maybe there were already at least 2,000 Canadians who registered before you? (If you're serious. I couldn't tell.)

 

[Danny]

..anybody have thoughts on how to get a bit of attention from Festool on this little matter...

Contacting Shane Holland through pm on here and POLITELY asking for an update might be a good start.  Remember, Festool is not a company with millions of employees, so not everything can be dealt with as fast as you may want.  And considering this is to get free stuff...yes FREE... I would go easy on the I-Have-A-Beef-o-meter 

 

[wow]

..anybody have thoughts on how to get a bit of attention from Festool on this little matter...

Contacting Shane Holland through pm on here and POLITELY asking for an update might be a good start.  Remember, Festool is not a company with millions of employees, so not everything can be dealt with as fast as you may want.  And considering this is to get free stuff...yes FREE... I would go easy on the I-Have-A-Beef-o-meter 

Good advice. Further, I believe Shane is on vacation this week. (I don't have any more knowledge than anyone else - just noticed it in one of his posts).

Give him until at least next Tuesday to have a chance to answer.

 

[Administrator_JSVN]

Doug, welcome to the forum.

I noticed an offer buried on page 20 of the Festool Domino Joiner Spring 2014 brochure I picked up at Lee Valley offering a free Festool hat for the first 2000 to register a tool at Festoolcanada...

I don't have a copy in front of me, but I think it was on the back cover. Front and back covers are the most viewed pages on a print piece. Sorry if you feel it was not very visible. I'll share that feedback with those responsible for our printed materials.

Haven't heard back on getting the hat and no response to a follow-up email I sent to Festool... Not the kind of response I expected to an offer like that... anybody have thoughts on how to get a bit of attention from Festool on this little matter... or should I go through Lee Valley?

Not sure how you sent us an email, but I don't see any communications via our website's contact form from your email address. I wonder if you might have used the contact form on the international website (festool.com) which goes to our headquarters in Germany. It sometimes takes a while for them to forward any emails intended for Festool USA/Canada to us.

Regardless, apologies that you didn't receive a timely response.

The good news, you will be one of the 2,000 to receive a limited edition Festool Owners Edition cap. I do not have an ETA for when those will be sent out, so please allow a 4-6 weeks for delivery.

Feel free to contact me here or via email if you have further questions, sho@festoolusa.com. As noted by others, I am on vacation this week but wanted to get back to you quickly in spite of that.

Shane

PS - Lee Valley is a Festool dealer but has no role in our free cap offer for tool registration. It was solely our fault that you did not receive a response.

 

[Administrator_JSVN]

Doug,

A little more digging and I found your email to us. You had replied to the tool registration confirmation email, so it went to a mailbox that I only check periodically. I recall now seeing your message but didn't feel it warranted a response. There was only a comment, no question.

As per your Domino Joiner Spring 2014 brochure page 20, I performed the registration and I’m looking forward to receiving the free Festool hat.

Sorry if I didn't respond as expected. If you were not one of the first 2,000, I would have responded to let you know otherwise.

Shane

 

[landowner]

Hey Shane.. Thanks for the confirmation on the cap. It's much appreciated.
Regards
Doug

 

[Devildawg91]

Shane,

How do we create/locate our account so that we can see all of our registered tools?  Where do you create the username and password it asks for from the Account link page?

Thanks,
Jason

 

[Darobe]

Wait there is a hat for registering a domino....also yeah how can we check on whet we have registered?

 

[wow]

Wait there is a hat for registering a domino....also yeah how can we check on whet we have registered?

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

[wink]

 

[bkharman]

Read the whole thread. There is no way to lookup your tool registration right now. If you are unsure if a tool is registered, do it again just to be sure.

Shane is working on the additional capabilities but the are not live yet.

Cheers. Bryan.

 

[Administrator_JSVN]

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

 

[wow]

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Cool!