How to register your tools online (US/Canada)

[Administrator_JSVN]

Do we register the 40% tools as well or are they already registered as you shipped them out?

Bill, we do record the reconditioned tools in our tool registration database. But, as I have said before, sometimes the dealer might enter information erroneously by accident. A misspelling or incomplete information. I would recommend that, for your own records if nothing else, you add them to your tool registrations on the website. There is a selection for "Reconditioned" as the condition of the tool.

Shane

 

[grbmds]

Shane,

I have edited a couple of registrations and now have them correct. However, in the process, I have edited tools where the receipt was scanned and included in the registration and, when I re-save after editing other information the receipt file is no longer attached (or at least it doesn't show a file attached any longer). What am I doing wrong? Right now, I have no further reason to edit information on any of my tools since they are now all correct, but would like to understand what I did incorrectly for future reference.

Randy

 

[Administrator_JSVN]

Randy,

Shoot me an email with the ones that are missing the proof of purchase and I'll correct the issue. Sorry for that.

Shane

 

[Zoofish]

Shane,
Do we register the 40% tools as well or are they already registered as you shipped them out?

Thanks
Bill

I am glad everything was in good order upon opening it despite the shipping damage to the box.

htc desire eye hülle

 

[bronco71]

So I have purchased several tools used from private parties, most of which I am certain are no longer under warranty, but am looking to purchase a carvex, that the current owner states is still in warranty.  Should I register them all? Even the tools I am certain are out of warranty.

Thanks

 

[Administrator_JSVN]

So I have purchased several tools used from private parties, most of which I am certain are no longer under warranty, but am looking to purchase a carvex, that the current owner states is still in warranty.  Should I register them all? Even the tools I am certain are out of warranty.

Registering tools that are out of warranty can still be beneficial so that you have record should you need it for insurance or other reasons. There's certainly no harm in registering tools with expired warranties.

Shane

 

[bronco71]

So I have purchased several tools used from private parties, most of which I am certain are no longer under warranty, but am looking to purchase a carvex, that the current owner states is still in warranty.  Should I register them all? Even the tools I am certain are out of warranty.

Registering tools that are out of warranty can still be beneficial so that you have record should you need it for insurance or other reasons. There's certainly no harm in registering tools with expired warranties.

Shane

Great, thanks for the response on a weekend no less.  Also I am one of the fortunate few I am guessing who has a wife who supports my addiction.  She purchased me my(our) Kapex and Track Saw.  If the vendor registered them will it come up in her name? In other words how does the vendor registration work?  I guess I will try later and see what happens ;D

 

[Administrator_JSVN]

For potential privacy and other reasons, we do not disclose tool registrations made by dealers. And, not all dealers register tools and those who do don't necessarily register 100%. All the more reason for customers to make sure they register their tools themselves.

 

[jimbo51]

I bought a Carvex at Woodcraft last year.  I know I bought it there.  Woodcraft knows. If Woodcraft registered it for me, then Festool knows it.

Whose privacy are you protecting?

I do not understand the concept of a secret registration database. I assume that if I called about a problem, Festool would tell me if the tool is registered. Or is that secret information?

We pay top price for these tools and in the US, the dealers are protected against price competition. One of the ways they can complete would be on tool registration. However, the dealer registration database is a secret from the buyers. I do not understand how this works.

It seems that this is a way to make it easier for dealers to stop registering the tools and just shift the responsibility onto the customers. Am I getting this wrong?

 

[rboilard]

We've been in the habit of registering all the tools. Simple process when sold in the store but if we ship tool we still register them and mark the registration card. But I agree, I can see some tools slipping by the dealer. It's to bad once the owner types in the serial number a data base couldn't tell them if the tool is registered or not? Guess I am unaware how the registration process works on the customers end.

 

[Administrator_JSVN]

I bought a Carvex at Woodcraft last year.  I know I bought it there.  Woodcraft knows. If Woodcraft registered it for me, then Festool knows it.

Whose privacy are you protecting?

Privacy becomes a concern when one customer sees another's info because their tool registration and who they are do not get matched properly. It's not a perfect thing. There are tool registrations that have misspelling, wrong or incomplete addresses, bad phone numbers, etc. which complicates things.

It's to bad once the owner types in the serial number a data base couldn't tell them if the tool is registered or not? Guess I am unaware how the registration process works on the customers end.

The problem is that a serial number can (and often does) belong to multiple tools, such as the same serial number might be on a TS 55, a Rotex 150 and a CT 26. I'm not sure what Germany's thoughts were behind this, but it's the way it is. So typing in a serial number doesn't identify a unique tool.

A serial number is not always provided. If they are shipping the tool, it's difficult to capture the serial number for tool registration, for instance. In a perfect world, we would have the serial number for every tool registered by a dealer, but we do not. And, that is the most important piece of information to identify a tool.

 

[Len]

Hey Shane.  I have quite a few machines.  Is there a way for me to see all the ones I have registered?
Thanks,  Len

 

[Administrator_JSVN]

Hey Shane.  I have quite a few machines.  Is there a way for me to see all the ones I have registered?

As long as you used the same email address every time, just create an account. Within your account, you will see all of the tools that you have registered under that email address, as well as be able to add more tools in the future easily.

https://www.festoolusa.com/account/create-account/

Shane

 

[jimbo51]

Since Festool reuses serial numbers I can see the issue to some extent. However, I do not see why a simple purchase date data set cannot be made available from the dealer registration data set.

Name    I enter that

Tool      I enter that

Serial #  I enter that

Date registered  Database provides  If no date, then I know the tool is not registered.

The above scheme is a bit of bother, but if I have the tool at hand, I usually can determine, my name, which tool it is and there serial number (although not always an easy matter I see).

With this approach, the owner can see if the tool is registered and if not, only has to dig up the purchase date for that tool.

This approach would not put private information at risk since only one date would be provided. Going forward, this approach would not save much effort versus user registration, but it would make confirming previous purchases much easier for some of us.

 

[grbmds]

Guess I don't have a problem just doing the current registration process. It's no different than any other tool or, for that matter, product, I buy which I register. The process is easier now than it was when I bought my first tool plus you can see all the tools you registered (which isn't necessarily the case on any other tool site). For example, I registered a Porter Cable drill and they couldn't even retrieve my purchase date for me when I tried to make a claim under warranty. Since I didn't keep the receipt I was just stuck. I just bought a Jessem switch for my Incra router table and they actually made me send a post card in to register. They didn't have any place online to do it. I'm sure everything has room for improvement, but this is only something you do once with a tool and then don't worry about it.

It is a little strange that Festool reuses seal numbers rather than trying to keep each tool type within a range or distinguished by some letters or set of numbers. I guess in Germany a serial number doesn't indicate a unique item.

 

[Frank Pellow]

I finally got around to starting to register my tools.

I started small and only registered my two Dust Extractors but I had a problem entering the dealer in each case.  When I started to enter the dealer name a bunch of names popped down but none of them was appropriate.  So I continued and typed in the name.  But, the names that I typed in were not accepted.

By the way, the first name that I typed in was Claude Ouellette for a CT22 purchased in 2004.  Claude was then the only Festool dealer in Canada.  He is no longer a dealer but is the Festool Canadian repairman.

The second name that was not accepted was Dan Clermont for a CT Mini purchased in in 2008.  Dan is still a Festool dealer.

 

[Frank Pellow]

Now I am even more confused.  For each of the two tools that I registered, I received email from Festool confirming that the tool had been registered and this confirmation included the dealer name.  For example, here is part of the email about the CT22:

Congratulations, your Festool has been registered!

Thank you for taking the time to register your Festool power tool. Just to say thanks, we entered you into our monthly sweepstakes to give you a chance to win more tools to add to your stack of Systainers.

Your Festool power tool has a three year warranty. So, if you have any problems during that time, please feel free to contact us for repair service.

Please retain this email for your records. Here are some resources that you may find useful.

Festool Owners Group Forum
Festool Sevice Department: 613-363-0169
Festool Technical Support & General Inquiries: 888-337-8600

For your records...

Tool Purchased

CT 22 HEPA Dust Extractor

Purchase Date 02/20/2004
Purchased From Claude Oullette
Condition New
Serial Number 454926
Proof of Purchase Not Provided
Your Information Frank Pellow
150 Heatherside Drive
Toronto, ON M1W 1V1
416-496-0130


But here is what I see when I log into the registry:

[attachimg=1]

 

[Administrator_JSVN]

Frank,

I don't think Claude was ever a dealer. The importer for Canada at that time was Hafele. But, I don't think Hafele is in our system.

Dan Clermont is the guy, but the dealer name is Clermont's Ultimate Tool Supply.

If the system doesn't find a match to a current or previous dealer, it doesn't recognize the dealer and will not record it. The email confirmation will show whatever you typed, even if it's not a recognized dealer's name.

Shane

 

[Frank Pellow]

Frank,

I don't think Claude was ever a dealer. The importer for Canada at that time was Hafele. But, I don't think Hafele is in our system.

Dan Clermont is the guy, but the dealer name is Clermont's Ultimate Tool Supply.

If the system doesn't find a match to a current or previous dealer, it doesn't recognize the dealer and will not record it. The email confirmation will show whatever you typed, even if it's not a recognized dealer's name.

Shane

Thanks for the speedy reply Shane.

Claude was a dealer.  It was in the days before Hafele.

Isn't Hafele still a dealer?  I also bought stuff from them.

I think there should be some warning that you have to pick a dealer that Festool currently recognizes.

I also think that there should be some way to record old dealers (to keep my records straight) and to have them flagged as currently not dealers.

 

[Administrator_JSVN]

The tool registration system is primarily for warranty registration. So, old ex-dealers are not in there.

Hafele is not a dealer.