Birdhunter
Member
- Joined
- Jun 16, 2012
- Messages
- 4,145
I don't want to start a long contentious thread, just wanted to remark on a Festool customer service encounter.
I had a problem with a Kapex part. The Kapex is over 2 years old and I admitted to the Festool folks that I probably caused the problem although there was a remote possibility it was a production problem.
The Festool person will be replacing the part.
I'm very impressed. Service like this builds brand loyalty.
I had a problem with a Kapex part. The Kapex is over 2 years old and I admitted to the Festool folks that I probably caused the problem although there was a remote possibility it was a production problem.
The Festool person will be replacing the part.
I'm very impressed. Service like this builds brand loyalty.