Hi Everyone this is Paul Akers the owner of FastCap, I am sorry for any confusion regarding Kaizen Foam. Our products are guaranteed for life, this is how we improve we place all the burden on us not the customer. Kaizen Foam is the most popular product we have ever developed, we can not keep up with the demand. It is being used by pros in over 20 trades. If anybody is not happy with anything, it is as simple as calling 888 443 3748 and you'll receive a full refund for your product, you do not have to return anything or prove that you bought it. We have extensive videos online explaining exactly how to use this product and we cover every issue discussed in this blog, in fact it is so easy to use that we have school districts throughout the country using the product, with great success, many of kids videos our posted on our website. Kaizen Foam is not a perfect product, but it is a cool product and we have found to be useful as well as thousands of others around the world. As a side note, Kaizen Foam was developer for our internal lean improvements. When people toured our company they saw how we used the product and ask if they could buy it. We decided to make it available to the general public, at cost, we lose money on every piece we sell, it is our way of spreading the word about the benefits of Lean.