I have had the JC 10 for a couple of years now and have been very happy with its performance. For a 1hp compressor, it has performed way above expectations.
On Thursday, I started it up with intentions to service my mower (change blades, grease, and other items where I use air tools and blower for cleaning hard to get at spots.). As it was building pressure, i was moving equipment and setting up the mower to do what I had to do. I then went back to the compressor to uncoil air hose and the relief valve was still hissing away. I found the part i need on the Rolair site and tried to send an order to Rolair. AND THAT IS WHERE THE PROBLEM STARTED.
I composed and E-mail and tried to send to Rolair Service. I got a message that I had to sign up for a different E-mail provider. I happen to have had aol.com ever since my very first computer. I tried to sign up for the recommended E-service and run into a stone wall.
I went to a couple of other sites where they indicate they sell JC 10 parts, but I cannot find the part I think I need on either of the sites.
I was visiting with a cousin yesterday and she knows quite a bit about computer operation, so I explained my problem to her. She immediately tried to get thru to Rolair. She ran into the same problem as I when trying to send an e mail. She tried via Facebook, twitter and linked in, all of which she has membership. (I do not use any of those groups and have no desire or intention to do so) Nothing works for her except messages about she should make changes to her own programming.
I have tried Friday afternoon several local sources to find the part I think I need. No luck. Saturday, I was doing monthly billing most of the day, but can think of no local services where I can find the part where I have not looked anyhow.
I have spent, over the last two years, a lot of time expounding on my complete satisfaction with my JC 10. I have found it to be far superior to any compressor of like size that i have used in the past. I would like to find the part, a simple little hex nut with a tiny ball inside and a diaphragm on the opposite end of the nut. If I cannot find the part anywhere, or even contact Rolair for the part, the machine becomes quite useless. I finally went to my lawn equipment shop to have him service my mower (it bothers my back, neck, shoulder and wrist to do that job without air >>> just part of the hazards of being 39) right away. He jumped right on the project and i am good to go. My friend, John, has always given me priority service.
I do not expect such fine service from anywhere else. I do expect at least an interest. Apparently, Rolair has set up roadblocks making it very difficult to reach them when parts help is needed. I'm somewhat disappointed to discover that. If I cannot get any service from a supplier, I cease doing business with that supplier. I also stop recommending. It is a fine machine, but if service is such an obstacle, it is not worth much to me.
I have a very busy week ahead in preparing properties for the holiday weekend and am leaving for work before 8 am and returning home late in the day, probably too late to make a long distance phone call. Tomorrow it may rain, in which case, I will try the phone method. I hope that works out better.
Tinker
On Thursday, I started it up with intentions to service my mower (change blades, grease, and other items where I use air tools and blower for cleaning hard to get at spots.). As it was building pressure, i was moving equipment and setting up the mower to do what I had to do. I then went back to the compressor to uncoil air hose and the relief valve was still hissing away. I found the part i need on the Rolair site and tried to send an order to Rolair. AND THAT IS WHERE THE PROBLEM STARTED.
I composed and E-mail and tried to send to Rolair Service. I got a message that I had to sign up for a different E-mail provider. I happen to have had aol.com ever since my very first computer. I tried to sign up for the recommended E-service and run into a stone wall.
I went to a couple of other sites where they indicate they sell JC 10 parts, but I cannot find the part I think I need on either of the sites.
I was visiting with a cousin yesterday and she knows quite a bit about computer operation, so I explained my problem to her. She immediately tried to get thru to Rolair. She ran into the same problem as I when trying to send an e mail. She tried via Facebook, twitter and linked in, all of which she has membership. (I do not use any of those groups and have no desire or intention to do so) Nothing works for her except messages about she should make changes to her own programming.
I have tried Friday afternoon several local sources to find the part I think I need. No luck. Saturday, I was doing monthly billing most of the day, but can think of no local services where I can find the part where I have not looked anyhow.
I have spent, over the last two years, a lot of time expounding on my complete satisfaction with my JC 10. I have found it to be far superior to any compressor of like size that i have used in the past. I would like to find the part, a simple little hex nut with a tiny ball inside and a diaphragm on the opposite end of the nut. If I cannot find the part anywhere, or even contact Rolair for the part, the machine becomes quite useless. I finally went to my lawn equipment shop to have him service my mower (it bothers my back, neck, shoulder and wrist to do that job without air >>> just part of the hazards of being 39) right away. He jumped right on the project and i am good to go. My friend, John, has always given me priority service.
I do not expect such fine service from anywhere else. I do expect at least an interest. Apparently, Rolair has set up roadblocks making it very difficult to reach them when parts help is needed. I'm somewhat disappointed to discover that. If I cannot get any service from a supplier, I cease doing business with that supplier. I also stop recommending. It is a fine machine, but if service is such an obstacle, it is not worth much to me.
I have a very busy week ahead in preparing properties for the holiday weekend and am leaving for work before 8 am and returning home late in the day, probably too late to make a long distance phone call. Tomorrow it may rain, in which case, I will try the phone method. I hope that works out better.
Tinker
) I stopped in for a chat. The boss, who, BTW, appeared to have been 39 almost as long as I, thought they had what I was looking for. After several minutes, he decide his stock of the item was at Rolair. We ordered and paid for. They are familiar with Rolair (he told me). As long as he knows compressors, that's a big step.
