squall_line
Member
- Joined
- Feb 17, 2021
- Messages
- 2,922
Domino11 said:.Runhard said:zachjowi said:Michael Kellough said:
I ordered the SE1, SE2, pump combo but only receive the pump and SE2 today. I hope I am getting the SE1 that I already paid for and need the foot pedal from.
I'm in the same situation. I ordered the complete set with the accessory set and MFT clamp. I received the pump, SE2, and accessory kit, but not the SE1 and MFT clamp. I emailed BIS asking if I would be receiving the SE1 with foot pedal, and if not, what is their return policy. I have not heard back from them yet. My order was placed on 12/21/21.
You could also demand some compensation....... SE2 + Footpedal in exchange for the Missing SC1 , instead of walking away and returning the entire thing.
Festool doesn't necessarily allow their dealers to operate in that manner, though, based on SKU tracking and other restrictions.