Very disappointed

MCASE said:
Mastercabman,

 To give you one example I bought one the first Dewalt compressors that came out after they took over Emglo.    It sat in my van for months and when I got around to really using on the job it had a complete electric melt down in a week, .  It was months out of warranty, but because I gave all my business to one vendor and they knew  it. The manager wrote whatever he had to write up for Dewalt and handed me a new one.  
Click to expand...
MCASE,I'm sorry that i woke you up from a dream,but your example is not a very good one.
Come on now,you are scratching his back and he is scracthing yours!   Do you really think that everybody who works with power tools has a "GOOD FRIEND" as a vendor?      So you did him a favor and he help you out,so what? do you really think that same guy will do the same for me? even if i don't do him a favor?
MCASE wake up,if tool company start to give replacement instead of fixing it,for warranty,they will be out of buisness quick!

I also like to add that it was not DEWALT that did you a favor,it was the vendor(your best pal now)that did some funny with the paper work.
 
Mastercabman,
This is getting silly.      Yes of course you  scratch their back and they scratch yours that's business.    This thread is going way off and has nothing to do Festool.  Lets just disagree and move on.  No hard feelings.
 
MCASE,

I think you are not comparing apples to apples. You are comparing your vendors policy to Festools policy. Obviously your vendor can fudge the paper work and get a replacement for his stock.  I've noticed some of your other comments are positive about your Domino. Looks like a bit of confusion.
 
A %100 agree with MCASE.I read a lot of threads here...to pay that high price for tool with a same problem likes cheap tool????I do not understand.Please,tell me what Festool can do that another tool cannot do?I really  want to buy a Kapex,BUT I read all this posts and its stop me to buying a tool from this company!Why should I pay a twice,even more when I can easy buy less expansive tool with a same features?(I'm talking about miter saw)
 
Yes, a grammar checker would be helpful.  Although, CD's posting was much easier to understand than an un-named member from a different country.  Perhaps there should be a punctuation checker and capitalization checker in that other case.
 
I really hope that less than stellar knowledge of the English language and English grammar does not prevent anybody from posting here. We are a tool forum and not an  English literature forum. We have members from a lot of different countries and I hope they are not discouraged by comments about bad grammar. Most posts (including mine) are not perfect and they don't have to be perfect.

I would like to address the part of CumminsDiesel's post where he says that reading about the problems on this forum prevented him from buying a tool.

I admit that we are far away from being a perfect company and providing a perfect product. But just the fact that we support a forum like this that openly talks about
issues should make clear, that there are not many issues. Companies with serious quality or service issues cannot afford to support a forum like this. And while it
sometimes appears that there is an issue when reading on this forum, I can tell you that the number of repairs and tool returns is minimal. The number of positive posts about the tool and the service far outweigh the negative ones. And at the end of the day there is only one way to find out how good a Festool tool really is: Try it out. If it is not for you, return it.

Christian

 
Mods - I definitely enjoy reading constructive comments and legitimate questions. I do not enjoy snide, condescending, or demeaning remarks. I applaud those who speak English as a second language or do not have a Ph.D. for participating.  


 
I don't know how many comments were aimed at my response.  I noticed that a member jumped on another member for "poor grammar".  This new member is someone who seems to be investigating Festool and may be extra critical of certain issues due to price.  There are others who are regulars who are very poor writers, but they are not critical of Festool.  It doesn't seem like they receive the same sort of derisive comments about their grammar.

I know that it is unrealistic to expect people to be great writers on any forum.  There wouldn't be much participation if there were that expectation.  If we are going to be critical towards one another, though can we at least be consistent?
 
JohnDistai said:
I don't know how many comments were aimed at my response.  I noticed that a member jumped on another member for "poor grammar".  This new member is someone who seems to be investigating Festool and may be extra critical of certain issues due to price.  There are others who are regulars who are very poor writers, but they are not critical of Festool.  It doesn't seem like they receive the same sort of derisive comments about their grammar.

I know that it is unrealistic to expect people to be great writers on any forum.  There wouldn't be much participation if there were that expectation.  If we are going to be critical towards one another, though can we at least be consistent?
Click to expand...
.....And have a good sense of humor!!!!!! 8)
 
I would respectfully ask that we get back on topic here and ask that all members be considerate of one another.  Thank you in advance.
 
As a follow-up to Christian's post----
When reading about problems and issues with Festool products, please understand that people posting here tend to be lovers of tools and as such tend to be picky about them. The vast majority of people who purchase Festool products never post here so the posts you read are from a very small and somewhat fanatical group.   ;)

I was lucky and got to attend a class in Lebenon at the main office. Part of that class included a tour of the facility including the service center. I may be wrong but I believe that all tools sent in to be checked out or serviced in the US go to Lebenon and possibly the Canadian tools but not sure. My observations were that there was very few tools in awaiting repairs or adjustments. I only saw maybe 10-15 smaller tools awaiting service. They did have several Kapex's still in factory boxes kind of beat up and stacked in the room. Was told that these were abused by the shipping companies and were returned as rejected by the receivers due to the shipping damage - not used ones. I was surprised at how few tools were there needing attention after reading posts here about problems with the Kapex's and others. Thought I would see many more just due to the sales volume. I have never had to send one in myself.

As to posts by people from so many other countries, I absolutely love them. Who cares about someone's grammer or spelling. If this forum was set up in Germany, I can just imagine how the natives would feel about me butchering their language.  [eek] Really, those who post here from all over Europe, Australia and elsewhere give me so much insight into future tools, other uses for them, and some truly wonderful projects. We are so blessed to have them participate.
 
As a non English native speaker I had to learn very fast that either I adopt, learn very fast, accept that my english is not perfect, to let go and move on.
I actually don't really care if I make spelling mistakes or not... Well, I do kind of, but I'm not going crazy  [big grin]

Anyhow, thank you Festool for this great forum!
 
To Festool employees,

I appreciate that Festool has this forum.  There are a lot of questions here that get answered by this community.  This community serves many purposes, such as:

- Information source for new or inexperienced users
- Real time data source for market or quality-related feedback
- Efficient marketing channel for Festool and dealers
- Rapid PR machine to quash issues
- Social network and entertainment

With the Internet age, companies are learning some of the advantages and pitfalls of social media.  What image does the company set either on accident or on purpose by responding to feedback?  What data can the company get real time for just-in-time manufacturing or quality-related changes?  How can the company improve or strengthen the brand?

Please stop telling us that you are doing all of us some big favor by having a forum and responding every now and then.  It is arrogant and condescending.  Maybe a forum isn't common for a conservative industry such as tools.  But a forum is common and expected in other industries.  And with a brand with such unwavering loyalty, a forum is bound to spring up regardless of company involvement.  I believe this forum started as an independent forum.  Since a forum such as this was or would have started anyhow, it was in Festool's best interest to take part and eventually exhibit some control over it.

Again, please stop with the arrogant and condescending statements regarding "doing us a favor" regarding this forum.  We are doing you "a favor" by participating and buying your tools.  Please don't ever forget that.  Unless Festool has been nationalized by Germany or some other country, there would be no Festool without customers.  So please stop talking down to us.

And to the readers of this forum, I hope that the "hero worship" that is displayed whenever a Festool employee responds will stop.  It is sad to see people almost grovel when a Festool employee responds.  Almost like we are subjects in the king's court.

Now let the flames begin!

 
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