Festool uk

[richy3333]

Is there anything up with Festool UK?

I can't call during the day so emailed last Sunday/Monday about a tool repair and have heard nothing. Emailed again yesterday and just received an automated reply?

Are they on their holibobs?

 

[Administrator_JSVN]

Richy,

Shoot me a copy of your email and I'll be sure to have someone from Festool UK get in touch promptly.

Shane
sho@festoolusa.com

 

[Nippychippy]

Shane are you not on holidays  [wink]

 

[Administrator_JSVN]

Just a quick update... I was informed that Festool UK experienced some IT issues that affected their phone and email systems this past week. Apologies for the trouble contacting them.

Shane are you not on holidays  [wink]

I just can't stay away from my friends here.  [smile]

 

[richy3333]

Many thanks Shane.
I've emailed the details top you if there is anything you can do to assist.

Thank you for such a swift reply.

Richard

 

[richy3333]

We'll it s coming up to the end of two weeks and still no contact from Festool UK despite Shane's help. Even attended the roadshow this week - 200 mile round trip and couldn't help

 

[wrightwoodwork]

Doesn't seem very good where abouts is your nearest dealer.

 

[Administrator_JSVN]

I have followed up with Festool UK. Sorry for the delay.

 

[Roseland]

+1 for Festool UK's Service Dept being AWOL in the last couple of weeks. And I don't accept it's an IT problem - I've had emails from them but they just aren't on the ball.

Andrew

 

[richy3333]

Hi Shane. No apology required on your part. You aren't Festool UK
I do have to say that I'm seriously disappointed. I've spent thousands this year on Festool tools and I can't even get them to contact me about a repair...

 

[lleyn]

+1. I've sent in a repair form and warranty details and no response. I haven't waited as long as you yet and your post suggests I'll be waiting for ages yet.  Like you richy3333 I spent a day going to the roadshow to check there was a problem with my new OF1010. I've spent a lot too but I won't be spending anymore if they can't provide a decent after sales service.

I do have an email for someone in their end user team so I'm going to try that. I'll let you know if I get anywhere.

 

[Administrator_JSVN]

+1. I've sent in a repair form and warranty details and no response. I haven't waited as long as you yet and your post suggests I'll be waiting for ages yet.  Like you richy3333 I spent a day going to the roadshow to check there was a problem with my new OF1010. I've spent a lot too but I won't be spending anymore if they can't provide a decent after sales service.

I do have an email for someone in their end user team so I'm going to try that. I'll let you know if I get anywhere.

Sorry for the lack of response. I have contacted Festool UK and provided them with your email address and a link to your post on the forum. Someone should be in touch with you soon.

Shane

 

[lleyn]

Thanks for your help Shane.

The router has now been collected and on it's way back to Festool UK.

 

[Administrator_JSVN]

The router has now been collected and on it's way back to Festool UK.

Good to hear and glad to help.