How to register your tools online (US/Canada)

[Administrator_JSVN]

You can now create and log into your account to view/administer your tool registrations.

https://www.festoolusa.com/account

More functionality will be added in the coming days/weeks as I work on it. But, you guys get a first look before it's more broadly publicized. Let me know if you run into any issues.

You can currently:

- Create an account
- Update your profile details
- Add/edit a list of preferred dealers
- Register/update/remove tools from your tool registrations, including adding your proof of purchase
- Download/view/print your proof of purchase
- Mark a tool sold/stolen (by removing or editing it)
- The tool registration page will format properly when printed
- Just logging into your account will auto-enter you into our monthly sweepstakes  [wink]

Future planned functionality:

- Ability to initiate a repair and track its status with automated email updates of the progress
- Write reviews for tools and dealers
- Create a wish list, which could be shared
- A page to enter a serial number, accessible even if you're not logged into your account, to see if a tool is reported stolen
- Possibly the opportunity to check dealer inventory availability

If anyone has any other ideas/suggestions, let me know. Sorry for the delay getting this done.

Shane

 

[BobcaygeonJim]

You can now create and log into your account to view/administer your tool registrations.

https://www.festoolusa.com/account

More functionality will be added in the coming days/weeks as I work on it. But, you guys get a first look before it's more broadly publicized. Let me know if you run into any issues.

You can currently:

- Create an account
- Update your profile details
- Add/edit a list of preferred dealers
- Register/update/remove tools from your tool registrations, including adding your proof of purchase
- Download/view/print your proof of purchase
- Mark a tool sold/stolen (by removing or editing it)
- The tool registration page will format properly when printed
- Just logging into your account will auto-enter you into our monthly sweepstakes  [wink]

Future planned functionality:

- Ability to initiate a repair and track its status with automated email updates of the progress
- Write reviews for tools and dealers
- Create a wish list, which could be shared
- A page to enter a serial number, accessible even if you're not logged into your account, to see if a tool is reported stolen
- Possibly the opportunity to check dealer inventory availability

If anyone has any other ideas/suggestions, let me know. Sorry for the delay getting this done.

Shane

Wow, great job Shane! It looks great.

 

[DrD]

Shane, I just tried to register another tool - registered 9 already - and was informed that I do not have an account set-up.  What happened to my prior tool registrations?

DrD

 

[Administrator_JSVN]

Shane, I just tried to register another tool - registered 9 already - and was informed that I do not have an account set-up.  What happened to my prior tool registrations?

DrD, just use the link I provided to create an account. I don't see that you have one created yet. Once you create your account, you will be able to see your previous tool registrations.

And, I see all 10 of your tool regs.

https://www.festoolusa.com/account

Shane

 

[DrD]

Thanks , guess I confused the system knowing my email with each registeration with having an account set up.  Sorry about that.

Thanks again, Don

 

[rljatl]

I previously uploaded a copy of my receipts, but now they do not show up.  Not a big deal for me to upload them again because I already have the photo stored on my pc, but thought I would let you know.

Otherwise, excellent job Shane!  Very much appreciated.

 

[Administrator_JSVN]

I previously uploaded a copy of my receipts, but now they do not show up.  Not a big deal for me to upload them again because I already have the photo stored on my pc, but thought I would let you know.

Sorry about that. I've fixed that issue and you should see them now.

I'll make the appropriate correction to make sure it doesn't happen to others.

Shane

 

[rljatl]

Thanks for the fast fix Shane.

Also, when I enter anything other than Woodcraft, it does not show up in the Purchased From field.  The choices that pop up for Amazon are not appropriate for the usa.

 

[Administrator_JSVN]

Also, when I enter anything other than Woodcraft, it does not show up in the Purchased From field.  The choices that pop up for Amazon are not appropriate for the usa.

Hmm, when I enter "amazon" or "woodcraft" I see the correct dealers listed. Maybe you can email me a screenshot. I'm logged into your account too.

[attachimg=#]

[attachimg=#]

 

[Slartibartfass]

Shane I do not see the proof of purchase PDFs I had downloaded as well?

 

[Administrator_JSVN]

Shane I do not see the proof of purchase PDFs I had downloaded as well?

Working on it...  [smile] I'll fix it for you. Just a simple oversight on my part.

 

[Administrator_JSVN]

Shane I do not see the proof of purchase PDFs I had downloaded as well?

Working on it...  [smile] I'll fix it for you. Just a simple oversight on my part.

Ok, should be fixed now for anyone else. Sorry about the hiccup. And, your's should now be visible.

 

[Slartibartfass]

Other than for the Domino the receipts show up. I just upload the receipt for the domino ain.

 

[Administrator_JSVN]

Other than for the Domino the receipts show up. I just upload the receipt for the domino ain.

I don't see that one was originally uploaded for the Domino... Regardless, sorry for the inconvenience.

 

[Jesse Cloud]

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Would that be a metric cap for Canada and an Imperial cap for US?  [cool] [cool]

 

[Sparktrician]

Shane, the OF 1010 that I bought as a recon tool via Bob Marino shows up as having been purchased through Woodworkers Emporium.  I suspect that it was originally sold via WE, but I bought it via Bob.  Shouldn't he get the credit for the sale?  Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, "* Minimum value is 1000000."

 

[Peter Durand]

You can now create and log into your account to view/administer your tool registrations.

https://www.festoolusa.com/account

More functionality will be added in the coming days/weeks as I work on it. But, you guys get a first look before it's more broadly publicized. Let me know if you run into any issues.

You can currently:

- Create an account
- Update your profile details
- Add/edit a list of preferred dealers
- Register/update/remove tools from your tool registrations, including adding your proof of purchase
- Download/view/print your proof of purchase
- Mark a tool sold/stolen (by removing or editing it)
- The tool registration page will format properly when printed
- Just logging into your account will auto-enter you into our monthly sweepstakes  [wink]

Future planned functionality:

- Ability to initiate a repair and track its status with automated email updates of the progress
- Write reviews for tools and dealers
- Create a wish list, which could be shared
- A page to enter a serial number, accessible even if you're not logged into your account, to see if a tool is reported stolen
- Possibly the opportunity to check dealer inventory availability

If anyone has any other ideas/suggestions, let me know. Sorry for the delay getting this done.

Shane

Hi Shane,

I went and registered and it recognized me when I entered my email. However none of my tools were listed. I thought that the dealers did this automatically. I would have a hard time digging out the "proof of purchase",  from 6 or 7 years ago even if I could remember the date. And it does ask for the date. Wouldn't the S/Ns be enough to register?

Cheers,

Peter

 

[Administrator_JSVN]

Shane, the OF 1010 that I bought as a recon tool via Bob Marino shows up as having been purchased through Woodworkers Emporium.  I suspect that it was originally sold via WE, but I bought it via Bob.  Shouldn't he get the credit for the sale?

Yes, you're probably right that the site determined WE as the dealer because of the original sale. Dealer's don't "get credit" for sales in this way. He got your credit card, I assume, and that's how he gets credit for the sale.  [big grin]

Feel free to edit the tool reg to show the appropriate dealer.

Shane

 

[Administrator_JSVN]

I went and registered and it recognized me when I entered my email. However none of my tools were listed. I thought that the dealers did this automatically. I would have a hard time digging out the "proof of purchase",  from 6 or 7 years ago even if I could remember the date. And it does ask for the date. Wouldn't the S/Ns be enough to register?

Peter,

Dealers are supposed to register your tools, yes. The website does not pull any existing tool registrations in automatically for several reasons. So, it's possible that we have some/all of your tool registrations from the dealer. We have had more and more customer expressing concern about their tool registrations and fewer dealers willing to provide customers' information for privacy and other reasons. Hence the new capability for folks like you to register them yourself.

Regarding proof of purchase, it's not a requirement. The site offers the opportunity to upload it as a convenience and for archival purposes. For a tool that's 6-7 years old, it's out of warranty anyway.  [wink] If you don't have the proof of purchase, just enter the purchase date to the best of your recollection. We have the means to verify the purchase date, if necessary, for warranty repair purposes.

Shane

 

[Sparktrician]

Shane, the OF 1010 that I bought as a recon tool via Bob Marino shows up as having been purchased through Woodworkers Emporium.  I suspect that it was originally sold via WE, but I bought it via Bob.  Shouldn't he get the credit for the sale?

Yes, you're probably right that the site determined WE as the dealer because of the original sale. Dealer's don't "get credit" for sales in this way. He got your credit card, I assume, and that's how he gets credit for the sale.  [big grin]

Feel free to edit the tool reg to show the appropriate dealer.

Shane

Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, '* Minimum value is 1000000.'"