How to register your tools online (US/Canada)

[Administrator_JSVN]

Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, '* Minimum value is 1000000.'"

Really, six digits???  [huh] I was pretty sure they are all 8 or 16 digits but I could be wrong. Mind snapping me a photo and emailing it over? I can adjust the site to accept 6 digits or you could just prefix with zeros in the interim.

 

[rljatl]

Also, when I enter anything other than Woodcraft, it does not show up in the Purchased From field.  The choices that pop up for Amazon are not appropriate for the usa.

Hmm, when I enter "amazon" or "woodcraft" I see the correct dealers listed. Maybe you can email me a screenshot. I'm logged into your account too.

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Yes, it's working now.  Thanks!

 

[Sparktrician]

Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, '* Minimum value is 1000000.'"

Really, six digits???  [huh] I was pretty sure they are all 8 or 16 digits but I could be wrong. Mind snapping me a photo and emailing it over? I can adjust the site to accept 6 digits or you could just prefix with zeros in the interim.

OK.  Will shoot a photo and send it along. 

 

[Sparktrician]

Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted.  I get the following message, '* Minimum value is 1000000.'"

Really, six digits???  [huh] I was pretty sure they are all 8 or 16 digits but I could be wrong. Mind snapping me a photo and emailing it over? I can adjust the site to accept 6 digits or you could just prefix with zeros in the interim.

OK.  Will shoot a photo and send it along. 

OK, I lied.  Two photos are on the way to you via email. 

[smile]

 

[SittingElf]

Shane,

I bought a NEW EHL65 from a dealer who still had stock a couple of months ago. Not a selection on the registration site.

It would be nice if we could at least register NAINA serial numbers on the site as well, just in case of theft or other disaster.  Kind of a pain to only have the registration in Germany.

Cheers,

Frank

 

[bkharman]

Shane,

I bought a NEW EHL65 from a dealer who still had stock a couple of months ago. Not a selection on the registration site.

It would be nice if we could at least register NAINA serial numbers on the site as well, just in case of theft or other disaster.  Kind of a pain to only have the registration in Germany.

Cheers,

Frank

Not to sound like a jerk here Frank, but that won't work for either you or Festool US or Germany. The serial #s aren't really a shared thing (I would imagine). I would say you are better off keeping track of them yourself or bite the bullet on doing it through the German site.

I have this issue with my American customers who buy our software in the EU or APAC. They want direct support from us but can't as the software regulations keep us from doing so efficiently. They have to start with our EMEA office in London.

Again, didn't want to poo in your pudding, but sometimes rules make us frustrated.

Cheers. Bryan.

 

[SittingElf]

I just wanted the serial numbers registered...not necessarily support for the tools. That's in case of theft or disaster loss. Not a biggie. 

On the EHL 65, THAT was bought from a U.S. dealer, and it isn't a selection on the Festool USA registration site.

Cheers,

Frank

 

[RogerP]

Shane;

I am having trouble finding my registered tool, can you help.

Thanks

 

[Administrator_JSVN]

I am having trouble finding my registered tool, can you help.

Roger, I don't see any tool registrations that were entered using the email address on your forum account.

If you have a different email address that might have been used, please email it to me at sho@festoolusa.com.

 

[dpetrzelka]

Shane - this is working wonderfully. Thank you for getting this new interface set up. Over the past few days I've registered a number of new and older tools, everything seems to be working well.

I input a number of registrations while traveling, and then went back in to add serial numbers when I got back to my shop - system kept track of all the tools I had registed via the old system, and allowed me easy access to the info for updating.

One suggestion for the "EDIT" or  "Update Your Tool Registration" page would be to clearly display name/image of the tool registration you are editing.

 

[mikeneron]

Nice work Shane!  Worked great.

 

[Administrator_JSVN]

Nice work Shane!  Worked great.

Thank you, sir.

One suggestion for the "EDIT" or  "Update Your Tool Registration" page would be to clearly display name/image of the tool registration you are editing.

Daniel, good feedback. I'll get that added.

 

[NiteWalkerGR]

Great job with this Shane!  [big grin]

shopfestool.com isn't listed as a dealer though; I was planning on adding them since they're very close so I'd get my festool goodies next day most likely. [wink]

 

[Administrator_JSVN]

I can fix that, the dealer is US Tool & Fastener, their website is shopfestool.com. Thanks for the heads up.

 

[SittingElf]

Shane,

Still no EHL 65 listing. (Bought mine new this year in USA)

Frank

 

[NiteWalkerGR]

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

I registered my domino on the 8th of June, did I make the cut?
I love hats.  [big grin]

Edit to add:
Can we only have two dealers?
I tried to add a third and when the page refreshes, only the original two are shown.

 

[Administrator_JSVN]

shopfestool.com isn't listed as a dealer though; I was planning on adding them since they're very close so I'd get my festool goodies next day most likely. [wink]

Online dealers are now searchable by their website name.

Still no EHL 65 listing. (Bought mine new this year in USA)

It's under "Discontinued Tools".

I registered my domino on the 8th of June, did I make the cut?
I love hats.  [big grin]

Yes.  [wink]

Can we only have two dealers?
I tried to add a third and when the page refreshes, only the original two are shown.

You can have an unlimited numbers of dealers. Shoot me a PM or email with which dealer you're trying to add and I'll sort it out. I logged into your account and was able to add another dealer, but it may be something specific to the dealer you are trying to add.

Sorry for the short answers, I'm technically off work this week.

Shane

 

[NiteWalkerGR]

Thanks Shane, you da man.
I'll worry about the  additional dealer after your vacation; no rush.

Get out there and enjoy yourself lol [big grin]

 

[BobcaygeonJim]

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Has anyone received their Festool Cap yet? I'm just curious to see what they look like.[emoji3]

 

[Sparktrician]

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.  [wink]

Has anyone received their Festool Cap yet? I'm just curious to see what they look like.[emoji3]

I'd be willing to bet that they're dark blue, with "FESTOOL" in green across the front.  What do you think??? 

[poke]