MFT/3 - dented extrusion on arrival

[bigred00]

So Santa's subcontractors in the big brown vans dropped off an MFT and TS55 from the elves at Toolnut today  [big grin]. As I always do, I checked the box before opening for obvious damage but there was nothing to merit investigation. Everything looked fine inside until I went to put the front guide rail support on. It slid across about 2/3's of the way to the stop and then got stuck. There was a big dent in the top part of the extrusion and the support bracket wouldn't go any further  [scared]. I checked the box again and see where it must have been dropped on an edge, maybe going into or out of the UPS truck.

I guess I'm not the first to have something like this happen. Do I send it all back and get a replacement or just get a new extrusion sent? After spending $600 on it, I'd rather not have to mess around with replacing the extrusion especially as the stops are factory installed and I'd have to re-do them myself. Either way, I'm not going to making any cuts on it Friday when I open my 'surprise' gift of the TS55  [crying] [crying]

 

[copcarcollector]

It happens, especially on big, heavy items. I would contact ToolNut first and see what they want to do.

 

[peter halle]

Contact Toolnut.  Personally I would go for a new extrusion versus the potential of another MFT coming in damaged.  I wouldn't worry about difficulty in changing out the extrusion - it is easy and there is nothing magical about where the stops are located.  You will be setting the rear fence square to the rail.

If you need help in doing that there are some videos we can share.

Peter

 

[bigred00]

Quick update. I took a long look at it and went and reversed the table. I took out the stops and put on the track and lined it up with parf dogs using the fence as a spacer to avoid cuts on the holes. Once I had this dialed in I replaced the stops. So now I slide on the track supports from the right. The fence squares up fine but with the dent I'm limited on how far over I can move the protractor. So for now I have a workable (and very square) table. I'll call Toolnut on the morning and see if I can just get the extrusion sent out.

Not as scary to adjust once you do your homework and take your time.

 

[Owego]

I also had a dented rail.  Mine came from CPOFestool.  Their resolution was replace the whole table. 

You may regret accepting the table as is (with the dent) in the future.  Part of the beauty of these tables is their versatility, and your damaged one has less.

Tom

 

[bigred00]

I also had a dented rail.  Mine came from CPOFestool.  Their resolution was replace the whole table. 

You may regret accepting the table as is (with the dent) in the future.  Part of the beauty of these tables is their versatility, and your damaged one has less.

Tom

Not accepted. I expect a new extrusion. I'll call them in the morning and see what we can do. Didn't notice the dent until I was putting it together.

 

[geoffshep]

Just had an MFT/3 delivered in UK with a dented rail and, like the experiences above, the solution was to replace the whole thing.  Next one was not packaged any differently but is fine.

 

[Rockne]

I posted about this very same thing on Monday (in this same section).  I've had two delivered that were dented.  When will Festool learn?  HEY, FESTOOL.  REPACKAGE YOUR MFT'S.  YOU'RE WASTING YOUR CUSTOMERS' F$%#@#$# TIME!!!!

 

[AustinMike]

I also had a dented front extrusion. No shipping damage. It had to come from factory like that in my estimation. I had a replacement extrusion in two days from ToolNut. Great support!