Mafell Mt55c...oooooh!
- Thread starter Hogarth
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Their distribution works for me. My local Festool dealer rarely stocks consumables or accessories. One time I stopped in to buy an OF1400 and they didn't have a single accessory for it. I needed an edge guide and rail adapter for that project, so the router sat for 3 days while I waited for these from an online vendor. Do they stock blades for my TS75, nope, I've got to order these too. Sandpaper for any of my Festool sanders, nope, not a single speck of Granat to be seen. So I have to order all these items online. I use two online vendors for my Festool stuff, one's in Texas and the other is in New Jersey. It's 3 day's for standard shipping from either vendor. Timberwolf's standard shipping is 3 day too so it's a wash on my end. California is more of a stretch from Maine, 4-5 day shipping depending on where in Cali you are.
fidelfs
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There is a single distributor in USA for festool as well. Festool USA. The sales has been given to the independent companies, but the distributor is Festool USA.
These dealers depend on Festool USA. If Festool USA cannot fix something then they send it to Festool Germany, the same as Mafell.
Can a dealer fix the TS55REQ? No they cannot. They depend of what Festool USA says. I don't see the difference.
These dealers depend on Festool USA. If Festool USA cannot fix something then they send it to Festool Germany, the same as Mafell.
Can a dealer fix the TS55REQ? No they cannot. They depend of what Festool USA says. I don't see the difference.
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fidelfs said:
This statement is not accurate. All tools are repaired in Canada at our Canadian repair center or in the US at our US repair center. Tools are not ever sent to Germany for repair. That would be crazy with
A dealer could repair any of our tools if they had the technical know how but it may void the warranty. All of our spare parts are available for dealers or customers to order and almost all are stocked here, not ordered on demand from Germany.
Shane Holland said:
4-6 weeks each way to Germany, you guys must be using a paddle boat [poke]
Everything I've ordered from Timberwolf that wasn't a stock item has been in from Germany in a week. Heck I've ordered camping gear from an outfit in Esslingen and received it in 3 days, shipping was $8 for that order by the way.
fidelfs
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Exactly, the sales is what is available and it is close to the users. No policies nor repairs.
If you see as an example, the car dealers they have a repair center, in that case I choose what dealer to buy not just for the sale but for the repair capacity.
In this case (festool) all repairs are done in a single place, so a sales dealer won't help or cannot help by the regulations (warranty). It is not a reflection of how bad or good is festool it is a fact and how the business model works for festool.
In my IT business, I decided to buy tools that their HQ is in the Netherlands, no one is allowed to sell it or provide support other than them. I evaluate the risk and pros and I decided to take the risk. It has nothing to do with distribution, it is based of what the product can offer.
In this case the MT55 saw provides more benefit that problems, remember that I am a hobbyist so I can wait for a repair.
Festool USA has bend back and forward to satisfy NA users, but the fact remains that there is no REQ available. For some getting a TS75 is good enough, not for me. I am the user and I decide what works for me, Others decided to wait until they find a solution, that works for them.
Shane know that, I bought a recon tool that had a problem. I sent it for repair and came as a new one, amazing service, but for me that tool has not equal in the market, therefore Festool is the right choice for me. In summary, it is up to the user, it doesn't matter what works for me, it won't work for another person.
If you see as an example, the car dealers they have a repair center, in that case I choose what dealer to buy not just for the sale but for the repair capacity.
In this case (festool) all repairs are done in a single place, so a sales dealer won't help or cannot help by the regulations (warranty). It is not a reflection of how bad or good is festool it is a fact and how the business model works for festool.
In my IT business, I decided to buy tools that their HQ is in the Netherlands, no one is allowed to sell it or provide support other than them. I evaluate the risk and pros and I decided to take the risk. It has nothing to do with distribution, it is based of what the product can offer.
In this case the MT55 saw provides more benefit that problems, remember that I am a hobbyist so I can wait for a repair.
Festool USA has bend back and forward to satisfy NA users, but the fact remains that there is no REQ available. For some getting a TS75 is good enough, not for me. I am the user and I decide what works for me, Others decided to wait until they find a solution, that works for them.
Shane know that, I bought a recon tool that had a problem. I sent it for repair and came as a new one, amazing service, but for me that tool has not equal in the market, therefore Festool is the right choice for me. In summary, it is up to the user, it doesn't matter what works for me, it won't work for another person.
fidelfs said:
There's a huge difference, I've got probably two dozen Festool dealers in my UPS ground 1 or 2 day shipping zones. Add in the many online stores and that's an abundance of inventory nearby vs one place I can order Mafell tools and supplies from that is over 3,000 miles away. One bad nor'easter and no one in the US is getting anything Mafell for a few weeks.
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woodie said:
Ha! Oops. [embarassed] 1-3, typo on the numeric pad.
fidelfs
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I finally used it today. I can only say Wow!!
I don't want to sound like a broken record so I will review them together and I will post it on the Mafell forum. If you are interested look there next week.
[ Link removed - Shane ]
Definitely my TS55 is for sale, no regrets.
(Fixed the link)
Well, it looks like that I cannot just click on the link, it will open FOG instead of mafell. You will have to copy the link in a new tab or window to make it work. Remove "thisliink" from the beginning and end. I am trying to confuse the software to let me paste the right url.
Last attempt to fix the url. Remove the spaces and the pasted into the url.
I don't want to sound like a broken record so I will review them together and I will post it on the Mafell forum. If you are interested look there next week.
[ Link removed - Shane ]
Definitely my TS55 is for sale, no regrets.
(Fixed the link)
Well, it looks like that I cannot just click on the link, it will open FOG instead of mafell. You will have to copy the link in a new tab or window to make it work. Remove "thisliink" from the beginning and end. I am trying to confuse the software to let me paste the right url.
Last attempt to fix the url. Remove the spaces and the pasted into the url.
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