McFeely's has Selected Festool Drills on Clearance at 50%

[Wooden Skye]

I was going back and forth about ordering a c12, but in the end, I decided not to.  Glad I won't have to go through the refund hassle.

 

[Slappy]

I knew when that email hit my in-box that there would  be a problem , I was checking my email when it came in & I was on site in seconds .

I was hoping there was other Festools rather than the drills
when I went back 12 hours later they were still taking orders & I thought to myself that ain't goona go well at all  [blink]

there is a thread over @ SCM about the change in ownership of McFeely , they have had some HUGE issues .

It's NOW a family business that has hired a outside webservice  for building/maintaining  the web site & cart ,
I feel they have picked a Bad vendor & have also bit off more than they can chew .
see this :  http://www.sawmillcreek.org/showthread.php?213351-In-case-you-weren-t-aware-McFeelys&highlight=McFeelys

 

[Slappy]

I do HOPE they get thru this , as I have ordered more than a few oxes of screws , drivers , hardware from the Old McFeely's
they offered up a mixed size screw large lot boxes , but they were really unclear about what was in the box just a few days ago
as the Old Co would tell you exactly what sizes were in the mixed box .
I agree the New pages Suck  & the screw finder software bites Big Time .

 

[Zacharytanner]

I was one of the unlucky ones who ordered, was charged.
, and now I was told sorry no drill for you!! [mad]

Frank

 

[Brandon]

I also ordered an 18 last night and spoke to them today but no luck, oh well. I ordered at T12 instead though, still a good deal

 

[Nyati]

I was one of the unlucky ones who ordered, was charged.
, and now I was told sorry no drill for you!! [mad]

Frank

Same here!  I got a confirmation and was charged, and just got the same phone call.  They are going to debit my charge card.  Darn! [eek]

 

[BCConstruction]

Got a refund notice email. No explanation or sorry for the inconvenience.
That's customer service for you right there. Def won't be buying anything from these guys ever again.

A sorry could have saved there asses on this one.

 

[John Broomall]

Got my confirmation on a C12 at 10:24 PM last night. Got a call from McFeely at 4:40 PM this afternoon saying the drill is not available and they will issue a credit. The dream was nice while it lasted!

 

[NYC Tiny Shop]

Yes, I too, rec'd the email refund notice. Maybe, since it's Saturday, my bank hasn't recorded it? Or, their email only signifies that a refund is in order. [scratch chin]
 Unfortunately, this campaign was an awkward moment for McFeely.  If they handle this adroitly, then I will forgive and move on.

 

[fritter63]

Making money off of interest float? Oldest trick on Wall Street....

 

[BCConstruction]

I'm not accepting it was a mistake. If it was then they need a serious shake up. First off if you only have 2 of an item why send that email to thousands of people. Not only that but discount the item so much you get people jumping all over the offer. Then setup a website that knows the amounts in stock but does not stop when items are out of stock. Then allow the system to put holds on customers accounts even though there were none left available. Then not shut the pages down as soon as they figured out all the above issues.  Then send out notices that your item is not being sent with no explanation or apology.

Would they really have had issues selling the few they had available in the store at 50% off. I know when the discount ones pop up at my local store they don't have anywhere near that kind of discount yet they sell in hours. I feel as if it was just a way to get people on their site. A bunch of free publicity that back fired in their faces. Just gives me more reason to shop local next time.

The least they could have done was apologize for the error.

 

[jaymon5]

+1 

I have been buying from them for a long time as well. When all is said and done, I am sure that the time they spend notifying and crediting customers will be costly and they will learn from their mistakes.  It would have been better for their policy to bill when the item is confirmed in stock or shipped.

I am still deciding if they get a pass from me even though i knew it might be to good to be true.

Festool sets the bar very high with customer service...

Bob Marino is one of the best

 

[tallgrass]

Maybe they are using the same company for their new web design that is being used for Obama care. [eek] Has the same feeling. [mad]

 

[Runhard]

I just received the call that my order did not go through and that they would be refunding my money promptly. The lady was very nice and apologetic. I did not complain, I just told her thank you for the call, it wasn't her fault anyway. I'm not too upset, but I just don't understand why they would send a mass email and post the sale on their site if they only had a few drills, and to do it on a Friday afternoon  ???   I didn't need the drill anyway  [tongue]

 

[tallgrass]

Just received my call. Well, that was my last order from them. Lots of others to do business with.

 

[rocket]

Hey guys,
Not on there much but my order is the one directly after BCConstruction's and I too received the call. I left some feedback on their Facebook page facebook.com/McFeelys . I encourage you to do so as well.

I'm not happy about this at all, when it looks too good to be true it usually is.

 

[NHSP759]

Got an email this afternoon that they refunded my drill. I'll verify with my CU Monday.

 

[jacko9]

It would be interesting to know how many people from the McFeely's mailing list actually attempted to purchase a discounted drill yesterday (the last business day of the month) and weather or not this was some kind of accounting trick to influence the business sales price (money on the books)?  Something just doesn't smell right and incompetence doesn't seem to fit with a business that's been pretty darn good until now?

Oh well, another too good to be true episode!  I sure hope McFeely's emerges from this because I still like their fastener offerings.

Jack 

 

[Luzzy]

I ordered a c12 and a t12+3 set. The c got cancelled but the 12+3 is being shipped.....

 

[Bob Marino]

I've ordered from McFeely's before, but I'm disappointed at the signs of their new ownership.

Additionally, what happened to their website?
It used to be fairly clear and well-organized, but they've lost any sense of informational hierarchy.

Shane dosen't work there anymore, that's what happened.

 Brice hit on something here - if only from the side. And I'm not speaking out of line here, just my own observations.
Shane left McFeely's when they were sold to another larger company/group. And I can tell you, when Shane was running the Festool part of the website, they had about the best, most informative Festool website out there - I know, as a competitor, I was almost always on the losing end of that web competition.
It's my opinion, that many times, when a company is sold to a larger company that has little or no association with the company they are buying and get further from that company's original mission and philosophy, the end result is that the bought company suffers and becomes a shell of what they once were.
Something like this would never have happened with the earlier owners. Hopefully/maybe this is just a growing pains issue and the new owners will be an anomaly and make it a better company, worthy of the name.

Bob